Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Do ee block imei for non payment

Do we block imei for Jon payment of contract phone?

Failed Sim Only Credit Check

Hello, Having some issues recently I have managed to fail a sim only credit check, surprisingly to me with EE. After disputing this there is nothing I can do, and I need to suck it up and try again in a few months.Thought I would try a PAYG with EE,...

Account

I am the bill holder. But it says I'm not?? Who else pays my bill!?

Request one month call history

I would like to request 1 month call history of my phone number

Re: End contract

cancelled and paid on the 10/10/22 but still having letters saying I have not paid will you please sort this out

Resolved! iPad

I’ve been trying to cancel my iPad contract for days I can’t get through on the phone any help would be appreciated

My contract

Hello, I need to speak with someone or text about my contract. Please contact me ASAP!

Re: Phone has been cut off and I have no way of contacting ee by phone.

Same here. Whenever I try tk call someone including ee 150 it says can't connect! How can we get this fixed if we can't even contact ee!??

Upgrading

I’m due to upgrade my phone but I’m not the main account holder so it won’t let me& he’s forgot the login. I want to upgrade my current phone and become the only account holder for the new contract without changing my phone number, is there any way t...

Re: Downgrade my contract

Hi,Did you manage to downgrade?It doesn't have that option anywhere that I can see. Always there to upgrade but not to downgradeJust like Sky. You can upgrade but no facility to downgrade. It is appalling really