Plan upgrade not showing in app

[Dunny7979]

Hi, I upgraded my plan on 3rd Feb and had expected my plan details on the app etc to be updated by now? Concerned if its gone through OK as I don't want a further big bill on the next cycle. Thanks.

[Leanne_T]

Hi @Dunny7979 

Thanks for coming here. 

Did you select a SIM Only plan or a phone and plan? 

Thanks 🙂

Leanne.

[Dunny7979]

It was a sim only 12 month plan. I was out of contract on 3rd Feb and had a call with retentions to secure a new deal on a much lower tariff. Thanks.

[Leanne_T]

Thanks @Dunny7979 

If you give us a call on 150, the team can check the plan for you and let you know when this will start. 

Leanne 🙂