Plan upgrade not showing in app

Dunny7979
Explorer

‎11-02-2023 09:38 AM

Hi, I upgraded my plan on 3rd Feb and had expected my plan details on the app etc to be updated by now? Concerned if its gone through OK as I don't want a further big bill on the next cycle. Thanks.

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎11-02-2023 09:45 AM

Hi @Dunny7979 

Thanks for coming here. 

Did you select a SIM Only plan or a phone and plan? 

Thanks 🙂

Leanne.

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Dunny7979
Explorer
In response to Leanne_T

‎11-02-2023 10:00 AM

It was a sim only 12 month plan. I was out of contract on 3rd Feb and had a call with retentions to secure a new deal on a much lower tariff. Thanks.

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Leanne_T
EE Community Support Team
In response to Dunny7979

‎11-02-2023 10:42 AM

Thanks @Dunny7979 

If you give us a call on 150, the team can check the plan for you and let you know when this will start. 

Leanne 🙂

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