Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrading pay monthly plan mid-month

wow2
Visitor

‎01-10-2026 09:55 AM

I need more data, so want to get a different pay monthly plan than the one I currently have. The website was down yesterday, so my current one auto-renewed. If I just buy the new one, presumably I will have paid for both for this month. I can't see anywhere to check if I can just pay the extra, or get a refund of the previous one. None of the options on 150 get me to speak to someone and none give the information.

0 Helpful
1 REPLY 1
Rach_H
EE Community Support Team

‎01-10-2026 12:35 PM

Hi @wow2,

Welcome to the Community!

I'm sorry to hear about the trouble you're having switching your pack. If you were to move to a different pack while your current pack is active then you would need to pay for both. If you give our team a call then you should be able to use our digital system should get you through to the right people to discuss your options.

Rach

0 Helpful