Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Merge accounts

AnthonyEyre
Investigator
Investigator

‎11-02-2023 11:02 AM

I recently opened a new account, thinking that I would be able to close the old one whilst retaining the old number with the new account. This has proved to be very difficult - in fact, impossible. Is there any way of transferring old numbers to new accounts?

0 Helpful
6 REPLIES 6
Leanne_T
EE Community Support Team

‎11-02-2023 11:43 AM

Hi @AnthonyEyre 

Thanks for coming here. 

Are they both on an EE pay monthly account? 

Leanne.

0 Helpful
AnthonyEyre
Investigator
Investigator
In response to Leanne_T

‎11-02-2023 12:10 PM

Hi Leanne,

Thanks, and Yes: both EE accounts.

Anthony

0 Helpful
Leanne_T
EE Community Support Team
In response to AnthonyEyre

‎11-02-2023 12:28 PM

Hi @AnthonyEyre 

Sorry you are unable to transfer a pay monthly number to another contract with us. 

You can request to cancel the old contract by calling us on 150. 

Leanne 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎11-02-2023 02:16 PM

You should've done an upgrade rather taking out a new contract & you would've got exactly what you want.

EE won't port nos between its contracts. So you need to 1st port your existing no to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
drzia
Skilled Contributor
Skilled Contributor

‎11-02-2023 02:28 PM

@AnthonyEyre  Call EE helpline 150 and tell them about your issue. They will be able to transfer your old number to the new contract. I did have almost similar issue and contacted social media team via facebook and the gentleman was very supportive and he did that. Thank you.

bristolian
EE Community Star
EE Community Star

‎11-02-2023 06:10 PM

The advice in the previous post is not accurate.

Changing to a new device while keeping your existing number is classed as an upgrade, and if you purchase your chosen new phone as an upgrade, you will keep your existing number as a matter of course - as explained by xrayspex.

If you purchase a new phone as a new connection, then it's just that - with a new number. Calling EE CS in the expectation of them just transferring your number across is likely to end with disappointment.

One issue with attempting this is that you have committed to a 24month minimum term with your new contract, that can't simply be written off.