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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 16729 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26620 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 56095 Views
  • 69 replies
  • 14 Helpful

Upgrade SIM Only after 1 Month?

My 2 year phone+plan expired about 1 month ago, I did the upgrade and signed up for another 2 years SIM only.When I login into EE I still have the upgrade option, does this mean I can actually upgrade again when I want but just keep starting a fresh ...

Marus by • Contributor
  • 574 Views
  • 6 replies
  • 2 Helpful

Early upgrade

Hi. So i currently have the s22 ( 89pm )and am able to upgrade for £100 plus trade in of the s22. My question is the phone am after is £ 100 pm... so does that mean my dd just increases by the difference between plans ?Sorry if sounds stupid .... new...

Bought in EE store Unlimited data broadband sim

Bought in EE store Unlimited data broadband sim.Explained I wanted to use the SIM for broadband only no calls.  Up to 1000GB/month £35 month.Only just checked my third bill only to find out I am the 600 GB phone plan.Any recommendations how I can sor...

linmc by • Investigator
  • 521 Views
  • 5 replies
  • 1 Helpful

Not collecting Direct Debit

Recently joined EE, set up to pay by Direct Debit. The details are correct (as far as I can tell, obviously the first 4 digits of the account number aren't visible) but the payments aren't being collected. This results in the service being suspended ...

Cancel my contract

I have reached the end of my 2 year contract and would like to cancel. Can I not do this online? Been waiting forever to get through

lisac1xx by • Visitor
  • 318 Views
  • 1 replies
  • 1 Helpful

G

Yeah how does someone cancel a contract because this MF don't even put it on the online ee app and it's driving me crazy

Phone cut off before contract end date

I have two numbers on my contract. The end date states that my contract end date is the 28th October 2022; however, one of the numbers has been disconnected today. I pay my bill on the 2nd of the month, so I should still have a month left? 

Shoonjm1 by • Investigator
  • 632 Views
  • 6 replies
  • 2 Helpful

Re: Changes to my plan

What area did you go through, was it billing, Technical support or something else...I need to discuss with someone but seem to be going round in circles? cheers 

SueH10 by • Investigator
  • 519 Views
  • 8 replies
  • 0 Helpful
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