Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I need to cancel one sim

Fraud call and excessive charge

On 15 November at 11.29, I have been charged £6.73 for a 1 sec call to number 09015 450 260, which I would not deliberately have made. Has anyone else experienced this and is there any way I can recover the cost?

Paid my bill any idea how long my service will take to come back

Resolved! Changing ownership

Hi. I would like to change ownership on one of my mobile phone contract

Cancel plan

How can I cancel my monthly plan

What is wrong with basic customer service?

What is wrong with EE customer service? It disgusting.Live Chat can't do anything, they can't even arrange a call back. It's a total waste of time that is at least 3 minutes between messages. Just close it down.Same with first contact customer servi...

Suspended

Paid my bill, but account still suspended. Tryed to contact EE customer service. In 40 min time no one answered. When my bar will be leafted?

Account suspended

Hi I’ve paid my bill and I’m still suspended, how to lift the bar please

Payment

£40 has been taken out of my bank when I am NOT with EE The account xxxxxxxxxxx is my phone number xxxxxxxxxxx has not been used for years I am with BT so why is the money being taken out of my account? [Mod edit: Please do not post order numbers on ...

Payment plan

Hi I have a payment plan which I pay on the 28th of each month, which I done last month of £70 odd, to find I have now been cut off ?