Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Removal of secondary number

I recently changed my phone with EE, at that point I saw that there is a secondary number still on my account - a device from years ago I think. The assistant told me to ring through to cancel it. I can never get through to talk to an operator, is t...

Overcharging

I have a £12 pm SIM only deal but continually charged £20-22 pm. Wht

FORCE INTO A CONTRACT/DEBT

EE need to take mental health serious. I have and still suffering from financial abuse and psychological abuse by a female. EE has ignore all plea from both me and the police. if the Metropolitan police arrest the person in relation to abuse and ha...

Better deal on another website.

will EE match prices from different brands such as Voxi. I’ve got a deal for iphone 14 plus for £45 and EE it’s £53﫠﫠﫠I’ve been with EE for so long it would be a shame to switch.

Returning handsets

Trying to return handset and cancel a contract

There appears to be a fault on your website as i am unable to look at my latest

Your website appears to be down unable to read my latest bill and print it off

Visual voicemail

My 24 month contract with ee expires on 30/11 and I’ve just contacted them to arrange to have a SIM only contract from 1/12. After my call ended I received a few texts from ee. One of them said that visual voicemail has been removed but I can text 1...

Resolved! Getting account removed from credit file after bankruptcy

Hi EE,I was discharged from bankruptcy in January, and although all other creditors have now marked accounts as satisfied or partially satisfied, EE have not. How do I go about getting EE to action this?

Sim Only

Hi I currently have a Sim Only for £21.86 (160gb) per month but only use a fraction of this as not constantly on my phone whilst out. I also have home broadband with you Fibre Plus with PAYG landline at £33.97 per month.Is there a cheaper Sim Only a...

Billing

Does anyone know how i can get a revised bill from ee. I have tried many times but have got absolutely nowhere.