30-03-2023 06:09 PM
Hi all
I upgraded my contract to a sim only contract 3 weeks ago. But nothing has changed on my app to say that I have
30-03-2023 06:49 PM
@Scott167 Sounds like the upgrade didn’t go through. Probably best to call customer services about this.
31-03-2023 07:22 AM
Hi @Scott167.
Has your upgrade got a different data allowance? if yes, when texting AL to 150 does it show your old or new allowance?
Katie
31-03-2023 07:23 AM
Good morning @Megapeeved.
I am sorry to hear your new plan has not started.
Could you confirm how you processed your upgrade? was it online, over the phone or in your local store?
