Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Charged twice since Nov 2021!

I have checked my bank account today and found that double payments have been taken from my bank account since November 2021.However, when I check my payments and bills on EE only one amount shows.Not sure where is the mistake.That is quite a lot of ...

Resolved! NHS discount

Hello, I am not a new customer and would like to upgrade my old contract using NHS discount. I think I am registered with EE perks but where and how can I use the NHS discount please, any help?

how do i apply my defence discount to my account?

How do i apply my military discount to my account?

Suspended account

My account still suspended after making LATE 59.74 payment on 27th 11:45 amEE says it takes up to 24h, but after 24h after payment i still cant use my phone.

Resolved! How do i know my phone contract cancellation has been done

Hi. I hope someone can help me. I have two phone contract with ee, we upgraded from pay monthly to pay as you go plan at few days ago, but we not really happy with the plan so we decided cancel all them change to another one. I have called 150 twice ...

Upgrade

I’m due an upgrade today but when I try I says I can’t add another device to my plan I only have my phone and AirPods and I’m trying to upgrade my old phone

Resolved! Odd plan calculations

After reducing one of my plans from£90 to £56 pm (that's excluding the 10% multi line) My monthly cost per month going forward has dropped by only £19 roughly(£178 to £159 pm)I have 3 lines totaling (including 10% of each for the multi line and vat i...

Upgrade trade in

I've been offered to trade in my old phone for money off my new contract. It days any condition however there's no more information than that. My phone works however there's a crack on the screen will this effect the trade in? I can't chat online wit...

Billing

My bill has increased without my consent??

Resolved! Paying by Debit/Credit card

Just a quick clarification - I notice on the payments section there is a FAQ saying why am I being charged each time I pay my bill? When I look at the document they refer you to there is no mention of this, and I can't seem to find any other mention...