Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Phone

I wanna get my phone put back on

Upgrade

Why do I get notifications saying I can upgrade but when I select a offer it says I’m not eligible??

Bill

I would like to know what I am paying for because I have just paid my bill and I have another from BT for 31.00

Resolved! Paid £10 for 4 days visit to spain last month charged again this month

Billing

Hey, Im just wondering if anyone knows if i can find a way to see if my october bill has been paid? On my Ee app it says it has but it hasnt been taken out of my bank yet

Leaving EE in the final month

Hi - my 24 month contract is due to end on the 28th of November. My final bill will be created on October 29th (at which point I will have paid 24 bills). I would ideally like to start my new contract with a new provider basically as soon as possible...

Overdue bill

Hello I was aboard I left on July 2 and came back on October 2nd when I put my Ee SIM card in my phone the reception was not working and when I checked my ee account t it said that the bill is overdue which is 292 pound I don’t understand how is thi...

Wrongly closed account

Yesterday I called EE to ask for myself (rather than my wife) to be the main contact or our account with you as I am the one who discusses upgrades and add on with you. When it was her as the contact I had to call whilst she was close by so she could...

No way to cancel card with EE Enfield

Hello! My name is Daniel and I had the worst experience for three days straight. At 02.10.2022 I bought a subscription plan from guy called “Hamza” from EE Enfield. The guy was nice at the beginning,I explained that I need a sim card with a lot of GB...

Contract

My contract has ended, and I would like to leave EE. I have found a cheaper contract with a free new phone included and no upfront costs