Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Bills

Why have I got two bills if I just started this month

Bill

Why am i getting charged more this month

Moving to Aus

Hi,My current contract with EE has come to an end. I have an iphone XR, and would ideally like to upgrade to a new phone (iphone 12 or 13, etc). However, I do not want to start a new contract as I am moving out to Australia in Feb, and so I will have...

visa card

pay by direct debit card the card is out of date end of this month

Make a complaint

Hi can some please help and advise how I actually make a complaint as in the mechanics, which page/option as all I keep finding is people wanting to make a complaint but no advice on how toive tried messaging on the app even calling but to no availan...

Upgrade not showing

Hi my contract ended on 23/11/22 account shows that I’m unable to upgrade at this time. This is only recently happened as people I could see the dates and cost to upgrade early. Is it because I asked for a pac code? Thanks

Cancellation & PAC number request

I would like to cancel before my contracts & request PAC for phone number ending 344 please

Cancelling contract and refund

Hi, I have ordered a iPhone 14 pro from the EE store and I have waited almost for one month. And I haven’t got the phone. So I cancelled my contract. I haven’t received my upfront cost of £50 and they have also took £71 from my bank account as direct...

Not the contract owner?

When I try to upgrade online it tells me I’m not the account holder…but I am! This is the only device I have and I’ve had this contract for years! Any ideas?

EU roaming

How do i stop the £2 EU roaming charge. I don’t use it as i have plenty of wifi.