Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contract end

My son's phone contract has ended. His phone is paid off. But his bill has gone up?

can't leave EE because I'm abroad and have no phone signal for pin verification

I've moved to Hong Kong and I want to leave EE but because I have no phone signal I can't.I can't change my address on my account settings because I need an SMS verification.I can't call EE to talk about my situation because I have no signal!I can't ...

Will i pay extar charges if i dont renew

Hi my contact is about to end and I happen with it and I don't want to change it to any thing else and my question is that if I don't renew my contract will I am going to pay any extra charges?Also what is a minimum term?

Affecting service

Dear Sir/Madam,I have been a satisfied customer of EE for a long time. My mobile number is xxxxxxxxxxx. But I regret to inform you that nowadays, I am having difficulty in conversations due to poor network reception.The handset’s network indicator sh...

Upgrade Due

Hi,I currently have a pay monthly contract and Im due an upgrade. I want to switch to a SIM only deal as I don't need a new phone. When I choose this it states I'm getting an multi sim deal, and asks for a delivery address. Is this just a default ...

Unable to upgrade

I'm getting a message that says no suitable plans available. Tried calling the upgrade line but got through to a pushy salesman who said its a bug on the website. How can I get this bug fixed so I can compare deals online?