Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! I am trying to upgrade.

I am trying to upgrade. I currently get a 20% perks discount but it is not allowing me upgrade with this discount. I currently have 3 lines on my contract and have been a customer for almost 8 years so would expect some kind of discount.

Can I make changes to my account mid contract?

I've found out that as a BT broadband customer I am entitled to discount on my EE monthly payment. And I want to know if my contract can be changed now, mid contract or do I have to wait until the contract ends to change it.

First Pay Bill

I just recently pre-ordered an Iphind 14 promax and was advised that it will arrived in 28 days or less. Just wanna ask, when will be the billing start? The moment I receieved the item or the moment my order is confirmed but I havent recieved my ord...

bill very important

hello i am new here !! I have a problem, whith my bill...I have a new contract from February, but i don t pay nothing..i don't know why?maybe it's a promotioni have this plan Full FIbre Max 500 without landline/ 24 month contract / monthly payment.I ...

Upgraded contract.

I’ve just upgraded and my bill is massively high. I’ve been billed £102 per month???? Also I’m being charged for double the amount of data I agreed in my upgrade. Can you please help?

Late payment charge

@ Got a late charge couldnt afford to pay at the time, then got a late charge on the late charge, anyway had to pay as they suspended my account, been here for years, now have new bill with late charges lol **bleep**, no more ee for me or my husband

My order hasn’t updated

I placed an order/add on to my account and paid the upfront cost of £20 but I’ve still not had any other updates bar the one to say my order has been placed! What is going on ?? Anyone know thanks in advance

Upgrade

Want to upgrade new phone but new on ee

complaint

i have paid my bills today 312 and i havnt received an email

Billing

I'm wanting to lower my bill as its a ridiculous price "£57" for unlimited calls and texts and only 10GB of data.. I've got a friends and family code that i can't for the life of me find how and where to enter it.. I've been with EE for over 10 years...