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I am getting charged for an additional line I cancelled in December 2022

PAlderson
Visitor

‎28-03-2023 11:10 AM

 
0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎28-03-2023 11:43 AM

Hello @PAlderson ,

Welcome to the community,

This is not customer service but a public forum, you will have to ring customer service and speak to them, there is no account access here, and no one can deal with it, only customer service can.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Katie_B
EE Community Support Team

‎28-03-2023 12:46 PM

Hello @PAlderson. 

Welcome to the community. 

How did you place your cancellation?

Was this a standard 30 day cancellation or a PAC disconnection?

Katie

XRaySpeX
EE Community Star
EE Community Star

‎28-03-2023 01:06 PM - edited ‎28-03-2023 01:07 PM

How did you cancel it? Did you give your 30-days notice to EE in Dec. '22?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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