Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

What number do you phone from Thailand to get through to customer services pleas

Disappointed

After paying for my plan for 1 and a half year wanted to add another phone but refused without being told any reason it sucks

No connection

Just paid my bill but no connection

EE AND BT SIM ONLY

HelloI have a query and thought I’d start here if that’s ok, as hoping other customers may have some experience of thisI am eligible to upgrade my EE contract for free in May, contract ends in early Julyi am going to go to sim only as happy with my i...

Resolved! Downgrading your plan to Sim Only, once the handset has been 'paid' for...?

I remember when I last upgraded in store they assistant told me that I had 'paid' for my handset and could therefore have upgraded my phone for multiple months... and once that is the case if I contacted EE to tell them I wanted to just keep the hand...

Roaming charges

Hi i am wanting to see if my contract allows me to use my phone abroad?

I am getting charged for an additional line I cancelled in December 2022

Contact number is incorrect

Re: I would like a new contract

I want to switch my subscription card for unlimited internet with 19 pounts per month

Laptop

Hi I have a sim only contract with ee and would like to add a laptop to my account, the ee app shows that I need to add another sim card with the laptop, is it possible to add a laptop to my account without a second sim?