Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Reduction of sim only package

Hi EE Community,I have the EE sim only full data package including roaming abroad (in 70+ countries or whatever the quantity is now) I have travelled extensively even inn the pandemic and this has proved a useful package.I do not need the foreign use...

Resolved! Insurance on upgrade

Hello I upgraded to a new device and I can’t find my new plan online to ensure I have insurance

Call log

Please, how do I access my previous call log?

Formal complaint

On my account I have 2 contracts that you are being billed for, one is for the mobile number xxxxxxxxxxx linked to an iPhone 13 Pro max with the IMEI xxxxxxxxxxxxx The second one is for the mobile number xxxxxxxxxxxx linked to the Samsung Chromebook ...

Stopping my contract

OverCharged

Hello , I bought new fone in December iphone13 , I had discount code of 20% , and I was told that monthly Bill including the fone bill will be 44£. I have been charged 58£ for two consecutive months.

Re: HR email/contact number

Hello, I'm writing to you because I've been with you for a long time on a subscription. My phone breaks down, the display was destroyed and my screen spilled. And at the moment I don't have a phone but the subscription is still I have and pay normall...

Resolved! I can’t afford my contact can i switch to pay as u go

Itemised bill

Hiis there anyway I can get a copy of incoming calls to my mobile. My actual phone doesn’t go that far back on recents thanks

Leaving

If I paid my contract off as an early upgrade, could I then leave rather than upgrade?