Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

complaint

i have paid my bills today 312 and i havnt received an email

Billing

I'm wanting to lower my bill as its a ridiculous price "£57" for unlimited calls and texts and only 10GB of data.. I've got a friends and family code that i can't for the life of me find how and where to enter it.. I've been with EE for over 10 years...

Help

Why did EE refuse my 30% off discount and opted to give me 18%, and the only explanation I was given is that they don’t know why it won’t work. am I being mugged

Upgraded Existing Contract For Free, Can I Cancel without a Fee within 14 days?

Hi, I have just upgraded my 24 month EE contract to a cheaper 12 month contract. I did want to totally cancel my 24 month contract but would have to pay a cancellation fee. I have just upgraded therefore still within the 14 day cancellation period. A...

Resolved! Downgrade my contract

Hi my contract ends in October..Trying to find out if I can downgrade my contract to less net as I no longer need 200gb.app says nothing.Phoned EE 16 times.Nonodu will pick up the phone.So can I downgrade my contract in a month or should I just leave...

Phone useage

I’ve been cut off my data and calls for no reason even though I’ve paid my monthly bill and have data.. so am unable to call EE annoyingly. Any ideas on how to get this sorted?

Bill

Why does my bill show addition 1GB. TAKE IT OFF!!!!

i had a letter which one said i have to pay 148.54

Hello,i had a letter which one said i have to pay 148.54 in 5 days,i paid already half and half i will pay next friday is it ok?I can do like that?i dont understand why the ee company not charging me automaticlly like before?

Resolved! End of contract

My contract ends 1/11/22. How soon can I end my contract without incurring further costs please?I do not wish to renew or upgrade, just simply end the contract.

Confused

Today I purchased an Apple Watch on a paired plan so shares the number with my current iPhone/ee number. Now just logged into my account as it’s showing a new number which I presume is for the Apple Watch and instead of the 4gb data it’s given me un...