Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade - no plans available

I have been past my upgrade date for 319 days now and it says i can upgrade until I click on any phone/plan and then it says “sorry there are currently no plans available” why? I’ve been a loyal customer for years now and never had an issue upgrading...

Hi

Can u check my billingbcoz how to debited 153 poundi wsnt to statement

Name on Bill

How do I change the name on my EE Bill?

bill query

i recently took one of my mobile phones of your network but my bill was very high can you please explain why

Resolved! I want to cancel my contract for my watch as it finishes on the 26 November

My watch contract finishes on 26 November and I don’t want to renew it

Setting up a direct debit

I’m trying to set up a direct debit but someone else is paying for their phone and mine at the same time. Is there a way of just taking my number off their direct debit and create two separate direct debits? Thanks

Charge in advance

Are bills charged in advance? I’ve just changed to a sim only plan but been charged old tarrif?

Billing

I have direct debit set with ee . And all sudden they took 70 pound out of my account. And top the app is not even working what are they playing at no one answer the call either I can’t even see why they charged me that much

Upgrade phone can i change to other

I got my upgrade on 7th November Can I change my upgraded phone to different one

Resolved! £50 Roaming deposit

Hi Guys!Joined today - checking My EE I noticed the first bill was £64 - £14 tariff and £50 roaming deposit.I rang up and the lovely person I spoke to says they have removed the roaming charge after asking me if it was something I needed - I assume t...