Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Will inclusive EU roaming end when I move to 30 day rolling contract

My 24 month SIM only deal comes to an end soon so the plan started before 7 July 2021. At the end of the plan If I do nothing I understand that I automatically switch to a 30 day rolling contract. Will I continue to have inclusive EU roaming?

billing

iam struggling with my bill to keep on top can we discuss my payment plan contract

Looking to get pay monthly contract

Hi guys looking to get a pay monthly contract online and handset sent to the house but I have been told that I need photo id which I don't have is this true as I tried to get handset in store and was also told that I needed photo id.thanks

September direct debit

Could my September payment be deferred till after 16th September as no money to pay the bill till then

Me payday 29 each month

Me payday 29 each month..why me bill its ready with fees charge at 29 aug . when me ready payd with not fees charge ??? [Mod edit: Please do not post personal information on the public board. Thanks!]

Discount not applied

Hi,I have had my phone several months and was told my 20% discount would start automatically but it still hasn't! Please could this be checked and could be back paid from the start of my contract.Thanks,Nicola

Payment Plan Upgrades

So I went on a payment plan as I was out of work for 5 whole months (used to work in EE Retail), am I still able to upgrade my device assuming I have no outstanding balance?

Query on phone Bill

I spoke to one of your colleagues on the phone on Wednesday 24 August querying my bill he said that he would need to request the phone conversation which would take 72 hrs so scheduled a callback for Sunday 28 August at 2pm gave him until after 3pm s...

Contract

When looking at a new contract, in the essentials plan under usage it says ‘ loads of texts and calls’ what does loads actually mean? As the smart plan states ‘unlimited’ for calls and texts

My bill

Hi can I pay my phone bill on the 16th of September please