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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 63105 Views
  • 69 replies
  • 14 Helpful

New phone.. don’t like it :(

So I have just upgraded from the IPhone 11 to the IPhone 14 as was due an upgrade and this one was the same price I was paying so went with it. I received it yesterday in the post. I have only took it out the box, but I really don’t like holding it… ...

Missxtx by • Visitor
  • 1942 Views
  • 1 replies
  • 1 Helpful

Billing error

I’ve just posted on here about being charged incorrectly for Apple Music- I’ve actually been charged wrong on both phones on my plan. I received the sms notifications from ee that Apple Music free trial is ending, replied from one handset on 22nd, th...

Annabee1 by • Explorer
  • 484 Views
  • 4 replies
  • 3 Helpful

Resolved! Overseas package

Recently back from Argentina.Was paying about £6/day for roaming package.How can I check that I am not still being charged?

Cannot upgrade

Hi, I am on an 12 month contract since 2018.i would now like to upgrade but it states i am not eligible to. Please advise 

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