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Phone bill

Louisevina
Investigator
Investigator

‎27-04-2023 07:37 AM

Hi I’ve recently got this months phone bill and I’m just wondering why it is £91, it is usually around £60 and I added the £12 roaming abroad for this month only as I’ve just come back from Portugal, please can you get back to me about these extra charges thank you!!

0 Helpful
4 REPLIES 4
James_B
EE Community Support Team

‎27-04-2023 09:47 AM

Hi @Louisevina,

Welcome to the EE Community. 🙂

What are the extra charges listed as on your bill?

James

Louisevina
Investigator
Investigator
In response to James_B

‎27-04-2023 10:30 AM

I can’t get on my bill for some reason, I do have a cap on my account so it shouldn’t be £91 I added the roaming on just before going away which was an extra £12 for this month thank you

Sent from Outlook for iOS<>
0 Helpful
James_B
EE Community Support Team
In response to Louisevina

‎27-04-2023 10:39 AM

Hi @Louisevina,

What happens when you try to view your bill in My EE?

James

XRaySpeX
Grand Master
Grand Master

‎27-04-2023 11:50 AM

The Roam Abroad Pass is £15 per billing month. If you added it before your billing date & kept it beyond your billing date you will have been charged for 2 months, which adds up about right.

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