Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Friends & Family code not working on early upgrade

HiI've been given a friend's & family code to use but it doesn't appear to be working when trying to upgrade. My contract end date is 12th Dec but I can upgrade for free from 29th Oct (today). When I select a plan (I've tried multiple phones and plan...

My account

I can’t see it **bleep** is going on

Can't see bill

I can’t see my bills how much did I pay [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Add Line

good evening, I have a problem and I am very angry with the EE company because for 4 months they keep telling me that I will be eligible for a new line and every time I make a payment they come in and tell me that I am not eligible why you've been ly...

EE Account Ineligible for new line after buying Apple Watch

Hi All,So I've been with EE since roughly July 2018; at first with pay as you go and later as a pay monthly sim only contract. This year with all that's been going on with rising costs etc I've missed a few payment deadlines however I've always paid ...

Bill

It won’t let me pay my bill online or on the number 150

How do I stop a SIM card no longer needed but still paying

Bill payment made but not updated

Hiive just paid my £19.80 bill though ee, the page froze as I paid. Money has come out my Monzo but it hadn’t updated on the site?

Phone bill

NHS Perks not applied

I got a sim only plan and used the NHS Perks code for 20% discount. Every month I get a bill without discount and i have to call them to remind. This month again i got the full bill but surprisingly the operator said.. it is only this time that she i...