Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Data roaming

I arrived in Turkey on Friday the9th December I turned my data roaming off and have been using my phone when I have had Wi-Fi but I’ve just checked my bill and it said I’ve been charged 144 pounds for data roaming ?

Apple music

On my last upgrade on number ending 748 sim only it was to include Apple Music since the start I have not had availability to Apple Music which was on new plan

My EE app says my plan is £42 million!

I upgraded my sim only plan online last week and since then my app says my plan is something like £42 million a month (exc VAT!). The website is messed up too, it says £50 million last time I checked.The EE customer service team said they can't see w...

Change of owner ship

I would like to change ownership of my daughters phone as th contract is up

Can I terminate current plan and rejoin with lower plan?

I want to downgrade my plan, and my contracts already over. And I saw the article on ee said there’s no way to downgrade. Then can I terminate this account and have a new contract for lower plan right away?? If there’s no way to to that, I think I’m...

Itemisation for one of numbers not shown on bill

We have two numbers but only one of them is itemised, why is that and how can it be fixed?

Bill

Hey I’ve recently just payed my bill & my my data & calls are still not working. Also I’m abroad & it won’t let me make calls.

My bill

I need to speak to someone about my bill.

Hello

hello, I have a problem with money that he takes from me, it is a very large amount and I don't understand why so much, can you help me?

Hi i have just finished talking to one of ur managers and was told to call the e

I just call the ee shop As one of your managers told me to and i found him very rude was told to bring in my contract and they will take my ohone bk. Im not happy and going to go to a soldier