Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charged for Free Upgrade

RyanLee3
Visitor

‎21-03-2023 11:31 AM

Hello,

I Upgraded my contract in february and have an email with the contract terms stating the monthly plan cost, the add ons, insurance cost etc. In this email it states that the uprgade has no cost. In my Bill for march I have a charge of over £220 for an upgrade fee.

As far as I am aware from the email I have received when I entered the contract there should be no cost for the upgrade. I've now had my service suspended and I'm unable to ring 150 unless I pay a minimum of £103 even though my monthly plan is only £36.

How do I resolve this?

Thanks

0 Helpful
1 REPLY 1
Northerner
Grand Master
Grand Master

‎21-03-2023 12:54 PM

Hi @RyanLee3 

You'll need to speak to EE CS on 150 about billing. 

Upgrade fees are normally relating to your tariff and no charges for exiting your current contract to another. Handsets costs are still normally chargeable.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.