Premium charges

JBG99 · ‎19-03-2023

So both my account and my nephews is set to bo additional charges. Yet the latest bill on my nephews phone he's been charged £9 for some tiktok call. Even though the account is set to 0 extra cap spend. How can I stop this from happening again?

Christopher_G · ‎21-03-2023

Hi @JBG99

This Spend Cap help page explains what services are and aren't restricted. If you speak to our Mobile Care team, they may be able to put a restriction on premium rate calls for you.

Chris

View solution in original post

XRaySpeX · ‎19-03-2023

TikTok calls only use your data, which you've already paid for in your allowances. It must be TikTok charging you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

JBG99 · ‎19-03-2023

It's an actual call to 09010 343 001 £6 for 12 seconds then it says services from other companies £3

So why is this possible if the spending cap is £0?

XRaySpeX · ‎19-03-2023

That's a Premium Rate no. These are chargeable. That particular 1 @ £6 per call.

Spend caps do not restrict the Service Charge by the Service provider of such calls.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Christopher_G · ‎21-03-2023

Hi @JBG99

This Spend Cap help page explains what services are and aren't restricted. If you speak to our Mobile Care team, they may be able to put a restriction on premium rate calls for you.

Chris