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Payment

chelseadenny
Visitor

‎28-03-2023 08:56 AM

I just paid my occurring balance with Apple Pay and I didn't receive any email that I have paid. My data is also not working at the moment but the money from my bank has been taken off. What should I do?

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎28-03-2023 11:56 AM

Hello @chelseadenny ,

Welcome to the community,

Was this for a late payment? Have you logged into your account to see if it has cleared? If late payment, then until it has been cleared you will not be able to use data etc, this can take at least 24 hours. Is it showing as pending on your bank account? 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.