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Contract upgrade

Scott167
Visitor

Hi all 

 

I upgraded my contract to a sim only contract 3 weeks ago. But nothing has changed on my app to say that I have 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Scott167   Sounds like the upgrade didn’t go through.       Probably best to call customer services about this.  

Katie_B
EE Community Support Team

Hi @Scott167

Has your upgrade got a different data allowance? if yes, when texting AL to 150 does it show your old or new allowance?

Katie

Katie_B
EE Community Support Team

Good morning @Megapeeved

I am sorry to hear your new plan has not started. 

Could you confirm how you processed your upgrade? was it online, over the phone or in your local store?

Katie