Urgent - fraud bill from EE (1st April 2023)

[ccfung12]

I received a shocking charge transaction from EE Limited today (1st April 2023) demanding to pay £56.98 on 1st April 2023 as my first bill. I never signed any contract with EE. This issue is causing a massive amount of stress and I want EE to verify the transaction and contact me immediately and remove my name from their system as a matter of urgency.  If it’s necessary to go to your store to do any verification, please advise asap. 

[James_B]

Hi @ccfung12,

Welcome to the EE Community.

Our Customer Care Team will be happy to help with this if you get in touch on 0800 079 8586.

Thanks

James

[Chris_B]

@ccfung12  So someone using your name and using your address took out a contact and you think EE are at fault ?    This sounds like you’ve been the victim of fraud.   You need to get this resolved yourself as far as EE are aware the agreement of the contract is binding.     

[ccfung12]

Hi James,

I’m trying to call the Customer Service Hotline, however, I don’t have any mobile number related to EE service. Is there anyone could check the issue for me?   I don’t know why EE charges me even I haven’t received any contract or mobile number or mobile plan…

[ccfung12]

Hi Chris,

I never agree or receive any contract.  Even I don’t have any mobile number related to EE service. Just wanna to know why EE is charging to my Account.  But I’m not able to contact Customer Service team because I don’t have any mobile number registered at EE system. 

[James_B]

Hi @ccfung12,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

[XRaySpeX]

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.