Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bought in EE store Unlimited data broadband sim

Bought in EE store Unlimited data broadband sim.Explained I wanted to use the SIM for broadband only no calls. Up to 1000GB/month £35 month.Only just checked my third bill only to find out I am the 600 GB phone plan.Any recommendations how I can sor...

Not collecting Direct Debit

Recently joined EE, set up to pay by Direct Debit. The details are correct (as far as I can tell, obviously the first 4 digits of the account number aren't visible) but the payments aren't being collected. This results in the service being suspended ...

Cancel my contract

I have reached the end of my 2 year contract and would like to cancel. Can I not do this online? Been waiting forever to get through

G

Yeah how does someone cancel a contract because this MF don't even put it on the online ee app and it's driving me crazy

Phone cut off before contract end date

I have two numbers on my contract. The end date states that my contract end date is the 28th October 2022; however, one of the numbers has been disconnected today. I pay my bill on the 2nd of the month, so I should still have a month left?

Re: Changes to my plan

What area did you go through, was it billing, Technical support or something else...I need to discuss with someone but seem to be going round in circles? cheers

Upgrade just to sim only

Hi l want to just upgrade to sim only it says 125 gb on a 12 month contract £23 but is advertised on we web site for £18

EE Perk code not working

I have the option to upgrade at anytime, it costs £100.00 to upgrade to the Samsung Z Fold 4, it will cost £100 a month.I applied my 20% perk code and it gives the message "Coupon is not applied due to invalid coupon code provided".Please explain

Payment date

Hi my bill was due out today I can’t pay until the 20th how do I do this so I don’t get a bad credit mark?

Military discount

With the 20% Military discount on a monthly contract, does the discount come off the monthly cost or just the upfront cost?Thanks