Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59516 Views
  • 69 replies
  • 14 Helpful

Re: payment history

I need to see my payment history - this is paid of my company credit card, but can only see the last months payment for beginning of December, there was one already beginning of November.

FRACHTUK by Visitor
  • 411 Views
  • 2 replies
  • 1 Helpful

Claim cashback and ear buds for recent pur chase

             I recently bought a Samsung galaxy z flip 4 with £150 cashback and galaxy earbuds. Can someone explain how to claim please?   Thanks                                                                                       

Bill

Hi, I would like to understand why my comes so high this month? I was expecting something around £80/90 it’s comes double than it 

Fratoni by Visitor
  • 365 Views
  • 2 replies
  • 1 Helpful

Resolved! Change ownership

I've just been advised by live chat that if I change ownership of a contract my friends and family discount will stay on there. They also said the new owner could upgrade straight away which contradicts this forum, can you confirm which is correct pl...

Phone in another name

Hi there  need to upgrade my contract buy my phone is in my Grandads name. Unfortunately my grandad has passed away. On the app it is telling me I can’t upgrade early as I am not the person who’s name the phone is in. 

EE Employee Discounts

When upgrading online I input my Discount code from EE Employee Discounts and get the error :This code is not valid with your current selection. Please make sure you meet all the conditions of this promotion.Someone in sales advised I need to fill in...

Mark339 by Visitor
  • 638 Views
  • 2 replies
  • 2 Helpful