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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15284 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25504 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 52100 Views
  • 55 replies
  • 13 Helpful

Phone bill

paid a phone monthly and the contract ended last month so didn’t need to make any more payments, went to go pay online and it’s asking me for the payment of the phone instead of just for the sim? 

Beverett by • Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

Abroad

What can I do if I’m abroad for an extended period & not using my EE allowance or phone number?

Lerala by • Visitor
  • 311 Views
  • 3 replies
  • 6 Helpful

Billing 5G Mobile Home Broadband

I have a 5G EE Mobile Home Broadband - 18 month contract. The marketed monthly cost was £45, but I’m being charged £70 each month instead.My billing report does not explain the +£25 and EE reps doesn’t seemed to understand either and currently checki...

joohrrrr by • Visitor
  • 273 Views
  • 1 replies
  • 1 Helpful

Upgrade

I’ve got the opportunity to upgrade my contract runs out on 01/09 but every option I try it just says not available 

Tom2202 by • Visitor
  • 280 Views
  • 2 replies
  • 0 Helpful

Free upgrade

I just received a text message about an offer where I can upgrade to a new contract for free as long as its the same price or higher. Whenever I try to go on the link and log in it says I was unable to log in. When I log in normally to my ee I can up...

JanZa by • Visitor
  • 361 Views
  • 1 replies
  • 0 Helpful

Billing

Hi, I had to have a new debit card and I had a text message today saying that my bill will come out in my old card. Do I have to give you my new details?

Benefits

Just renewed my contract and selected the Xbox benefit but the site is throwing errors back everytime I try and login to activate it. Is there some issue at the moment? 

log in error??

i have tried to log in to download my invoice but i keep getting this error messageWhat happened?Sorry, we were unable to complete your request right now. Please try again later.this has happened over the last few days - how can i get a copy of my in...

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