Upgrade

_maazzii
Investigator
Investigator

Hi, i want to upgrade my current iPhone 13 to iphone 14 pro max. It is showing that earliest i can upgrade is 1st May by paying off my remaining contract. Is it possible that i can just hand over them my Iphone 13 and get Iphone 14 pro max and they just increase my Monthly installments by 5-10£ whatever their plan is for my remaining contract. Please guide. 

Thanks 

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@_maazzii   No that’s not possible.    Your contract is for a set period not when you want to change it because you want a new device.      The 14 pro max is a lot more expensive than your current device.    

You can pay off your remaining contract term in full then and take out a contract for the device you want.  You might even be able to trade in your old device to help lower the new tariff price.  

Call customer services and see what can be offered.    Just remember come September the new iPhone 15 range is out.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

It means i simply can't upgrade my phone even if i pay about 70-80£ monthly after giving them my old iphone which is almost brand new hardly used still got 100% battery health. Right now I'm paying 59£ monthly installment.

@_maazzii , if you want to find out how much you will have to pay and what your contract will be if you upgrade to IPhone 14, then you will have to discuss this with customer service. 

It does not matter how much you have used it etc., it is the same for everyone, who upgrades, same rules apply to everyone.

IPhone 15 is coming out in September, so why not wait until then? You will get the latest version if the 13 is working ok, cannot understand your reasoning for upgrading early.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
_maazzii
Investigator
Investigator

Thanks alot for your help and suggestions. Really appreciate it 🙂

Mnd999
Investigator
Investigator

Your best bet is to buy the 14 max direct from Apple, swap the sim and the sell the 13 yourself to cover some of the cost. 

@_maazzii , you are welcome, glad I was able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.