Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot return to store

I went into the store and got an upgrade on what I thought was a good deal. I signed the contract and took it home but it has been left all boxed up.My wife showed me a much better deal online so I rang the store but are refusing to let me return it ...

Upgrade

Hi. My contracted ended last August but on my ee account it says that I'm not yet eligible for an upgrade. Is that correct?ThanksPaul

Resolved! End of contract

Resolved! Add ins on my bill

How do I find out what these are actually for?

Unable to sign in

I upgraded recently with the addition of re perk as I work for the NHS. I received a email asking me to confirm my number however I am unable to sign in to ee perk after repeatedly trying.

Bill last month I was charged ,£75 which was paid again 2:17 ded but i

I paid £75 last month which was refunded a EE mistake now I've got late charges & been charged £75 again, I'm disabled & struggle with no phone plz call 07

Resolved! Bill

Could you tell me my payments for each month please

EE pay as you go customer switching to contract keep my number

I am an EE pay as you go customer and i got a new phone on contrat from EE today. I want to keep my old number. what is the quickest way to do this.Thanks in advance

Cancellation of Wi-Fi box

Hi, I’ve just upgraded my phone to a more expensive plan per month. I don’t use the Wi-Fi box that I currently have and I was hoping we would be able to cancel that contract or at the very lease bring the monthly payment down as it’s not being used. ...

Itemised Bill

Hi all, just started a new contract and asked for itemised billing not to be included as it had in my last contract. But I am still being charged for it althoughthe rest of my new contract is as agreed.