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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13871 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24569 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49032 Views
  • 55 replies
  • 13 Helpful

Resolved! Cancelling Spotify

Hello all, coukd someone please advise me I have 2 Spotify accounts on my account. Could anyone advise me please. Thank you. 

Support and collections team

Hello, I have recently started to struggle financially, with having long term health issues and the rising cost I am no longer able to manage bills.I have spoken to two EE agents so far and both said the same thing. There is no support in place, you ...

Shaz88 by • Explorer
  • 1640 Views
  • 3 replies
  • 1 Helpful

splitting family account

Hi there, My ex partner is the main account holder. Now as we separate, I don’t have any contact with him for a long time and I want to pay for my own bill or start a new plan for my sim.  This is my old number so I don’t want to get a new one.  Than...

PAYG vs Pay Monthly SIM huge price difference

I've been trying an EE PAYG SIM to test the network coverage before I commit to a contract as I live out in the sticks and mobile coverage is sketchy. I was with O2 which was awful and I'm really happy with the EE signal so I plan on staying.However,...

Can I pay my bill early?

Can I pay my bill early. My bill is not meant to come out till the 28th but can I pay it early. If I can will they still try and take it out on 28th  

Failed Credit Check for SIM only account

I called EE tonight to change my payg Sim to a pay monthly,  imagine my surprise when I was told I’d failed the credit check,  FOR A SIM ONLY contract! So to be sure I hadn’t been a victim of some sort of financial fraud that’s having a negative effe...

Macgl78 by • Visitor
  • 4941 Views
  • 2 replies
  • 1 Helpful
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