New contract after being on sim only

Dannib23 · ‎09-05-2023

Hi

I have just signed up for a next contract on 24months

I am currently with ee and on a sim only plan and wanted to know if I would get a new number or not or if I could keep the same one

thank you

Chris_B · ‎09-05-2023

@Dannib23 only if you did an upgrade you will you retain your number. If you took out a new contract then your Sim only contract will continue to run until you give notice to terminate. If you want to retain your number still, you need to request your pac code and then put this to a different network on pay-as-you-go once its on that network network for your pac code from that network to then port it back to your new contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎09-05-2023

@Dannib23 only if you did an upgrade you will you retain your number. If you took out a new contract then your Sim only contract will continue to run until you give notice to terminate. If you want to retain your number still, you need to request your pac code and then put this to a different network on pay-as-you-go once its on that network network for your pac code from that network to then port it back to your new contract.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.