Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrage Monthly plan

I am using 10Gb 5g internet, unlimited call and text for 10pounds per month, I have seen my partner is using a package of 168gb internet, unlimited call and text per month for 15 pounds. I couldn't find it in the website. How can I change my current ...

Resolved! Statement & Contract

How can I get a print out of my statements and documents

Re: Mobile phone bills.

I am having the same problem the calls are incoming with a recorded message. I block each number but a new variant number then calls they are all incoming not outgoing how do I stop them I have just been charged a total of £15.32 for these incoming c...

HiContract

I want to terminate my contract please.I now live in Spain ..

Billing

I missed a payment however payed it a few days later online manually. And I have still been billed on top of paying a few days later

When can i give notice to cancel a contract?

I would like to upgrade but the prices are crazy compared to other providers. Was hoping to speak to someone through a Live Chat but no option to do that.

About upgrade my currently contract

Hello ,I'm currently using xxxxxxxxxxx,number ee and happy, I whould like to buy iPhone 14 Pro 256 Gig ,one of your staff told me I have to pay each month 69.30 .could you help me a bit I confused [Mod edit: Please do not post phone numbers on the p...

Upgrade Anytime (can't upgrade)

I have an upgrade anytime contract, and i am well into it (18months) with only 6 months left to run. When i try and upgrade online, whatever phone i choose to upgrade too i am greeted with this message - Sorry ANDREW, it looks like there are no suita...

Changing the New upgraded Plan

I would like to ask about changing the upgraded plan. I ask to upgrade my sim only to a new iphone 14 pro max 1tb plan today however i was quoted a different price for 24 months. I rang 150 to do the upgrade over the phone earlier today then rang the...

Standard upgrade

I'm currently within my standard upgrade window and looking to upgrade my phone, whilst keeping my old one as my daughter has these when I'm done with them. Used to be able to do this entirely online but now it only gives me the option to swap my pho...