Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

iPhone 14

Am I eligible to book iPhone 14

Handset upgrade

Hi need some help about bill for next month

When can i upgrade without a charge

Hi I wanted to know when I can upgrade my handset please? Thanks xxx xxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Can’t wait to upgrade

Who’s excited?

Resolved! Upgrading Apple Watch

I have a couple of months left on my Apple watch contract for both watch and plan before I can upgrade.If I brought a new watch direct from Apple today can I (And how?) remove my current watch and replace it with my new watch so I continue paying for...

Phone bill

I am still in contract until next year, with times being hard for everyone atm, is there anyway ee will lower my monthly payment as I cannot afford each month

EE plan support for iwatch without extra purchase

Hi, I have an EE Essential plan 40GB £75 Monthly plan for my iPhone and it works as an esim card, now I would like to buy the iwatch 8 with cellular, should I pay extra money on my essential plan or have to change it to make my iwatch cellular work? ...

Cancellation

Hello I want to cancel my contract how do I go about this

Upgrade

Hi guys I'm out of contract but it still won't let me upgrade??