Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Billing Date

I have changed the billing date online but when I go back to the page it still shows the original date and tells me I'm out of date changes anyone know if this is correct and will change when a payment has come out on the date requested Thanks in ad...

Will the royalty discount stop if i dont renew my contract

If I don't renew my contract, will the royalty discount stop like every month I get 5 pounds off as a royalty discount and if my contract end and I dont renew it will this royalty discount stop?? Thanks for takeing the time for replying for me.

Contract expire

Hello EE team,My contract expires next month, have you got any offers for me please?kind regardsKkozlowska

Charges

I have two charges of £25.99 and £17.99 on my bill that I did not make

Resolved! Contact details for the Loyalty team.

Hi all,On Friday I requested my PAC code as I was looking to move away from EE unfortunately. However I had a phone call from someone in the Loyalty team. They gave me a cracking deal but I had to go away and think about it and scheduled a call back ...

Trying to upgrade

Hi, I’m trying to upgrade one of the lines on my plan - it has the yellow “time to upgrade” banner. When I click on that to go through to the store and select a phone, it says there are no plans available at the moment?

Bill has been paid, but no money taken out?

On my MyEE app it says that my bill that was due yesterday has been paid through DD and that my next bill is next month… as you’d expect. BUT, no money has been taken out of my account. This is my first time having a phone on contract so I’m new to a...

Giving my phone away

My contract is up at the end if November. My son uses the phone and the phone will now be paid for. He wants to take over the account and go sim only with another provider. How easy is this and what do I need to do?

Family account

I have recently joined EE with an unlimited data sim which I get a discount of £5 per month.I wish to take out a second line under a family plan for my wife.Does it mean that because I get the £5 discount on my plan I will not get a discount on the a...

Call history

Dear EE team, please could you guide me how to request my call history in last 3/6 months. Many thanks in advance.