Direct debit

waveney77 · ‎08-05-2023

You are reproaching me for non payment when you at EE never set it up in the first place

please call xxxxxxxxxxx to sort out your mess

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Northerner · ‎08-05-2023

Hi @waveney77

It is your responsibility to pay your bill.

For ways to pay p!ease read here:

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-pay-my-phone-bill

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎08-05-2023

@waveney77 : Is this a mobile bill or a fixed Home Broadband bill?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

waveney77 · ‎08-05-2023

You stated in your email and text that you could not collect on a direct debit

you never set up the direct debit so how could you collect

you wavered the penalty charge this time

get off your high horse and sort out the mess you are trying to make

bristolian · ‎08-05-2023

This forum is not CS, and the replies you've had (this one included) are from other EE users, not EE staff.

You need to contact CS to resolve this - 150 from your mobile or 0800 0798586 from any other phone.