Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE plan support for iwatch without extra purchase

Hi, I have an EE Essential plan 40GB £75 Monthly plan for my iPhone and it works as an esim card, now I would like to buy the iwatch 8 with cellular, should I pay extra money on my essential plan or have to change it to make my iwatch cellular work? ...

Cancellation

Hello I want to cancel my contract how do I go about this

Upgrade

Hi guys I'm out of contract but it still won't let me upgrade??

Got disconnected, although I have paid my bill

Can’t get in touch as can’t call ( supspended ) and I am abroad ….

Resolved! Unable to cancel my contract - don't know mobile number

Just discovered that a mobile that my son used some years ago still has an active account for which I am paying monthly even though I thought it had been cancelled and it has not been used in years.I do not know the number, nor my account number and ...

Upgrade Anytime

Hello,I’ve got an iPhone 12 Pro Max with anytime upgrade. I want upgrade for a new iPhone, however, is it possible to keep my iPhone 12 Pro Max as well as the new one like it’s usually done on normal upgrades?

How i can cancel contract with ee

No chance to cancel contract i allready cancel my contractract bills still caming! Last bill over 83 pounds, in shop ee in fareham they dont doing i try call milions Times call 150 No body dont answer thats SO stupid

Add to plan query

HiI’m looking on the website and I can see an add to plan item on monthly but when I log in it disappears and only gives me the pay in full option.I’m well within the contract time and have used add to plan a few times before and everything is paid o...

Cancelled direct debit

Good evening. My wife has mistakenly cancelled my direct debit monthly payment to EE for my phone contract. She will reinstate it tomorrow. Thanks.

Resolved! Tablet upgrade

Good morning I have received a letter to say my tablet can be upgraded, however I would like to get rid of this line to reduce costs, how do I go about that. Thanks