Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Add

How do I add new user & phone line

Sim only contract cancellation within 14days

I joined EE with a SIM only contract on 21st of February, 2023 ,my former provider disconnected me on 22nd and I wasn't connected by EE until 24th of February, 2023. I will like to cancel my contract as it didn't meet my expectations . I tried cance...

Cancelled Essential sim 1gb £15

I was mis sold an Essential Sim 1gb £15, when I took out a new contract for the Samsung 23 ultra all rounder deal (£82pcm minus trade in) i was told i did not meet the "Freshhold for credit" and to proceed with the contract i had to take out an addit...

Resolved! End contract

My contract is up soon, do I need to cancel it or will it cancel automatically??

Any charges for upgrading before October?

Good afternoon.When logging in to my EE account, it is suggesting that I am eligible for an upgrade. My contract doesn't run out until October, so I would like to know if there are any hidden costs/penalties if I was to take the plunge now.

Resolved! Not eligible for upgrade on a 2018 contract?

I've just bought myself a new Pixel, which is 5G capable. I requested an e-SIM for it. I've used the portal to see about upgrading it. The portal claims I'm not eligible for upgrade, however it doesn't tell me _why_. My 'fixed term' on the contract w...

old sims 2 lines

HiI have 2 seperate lines for a number of years, both opened at different times. Both have their loyalty discounts on them and various perks, costs, essentially treated as 2 unrelated people. I pay the bill for both lines and the bank details are the...

Better plan

Morning just wondering if better sim only deal than what I'm on .

Resolved! Dispute credit decisions

I would like to dispute the credit decision of EE that brought about a ban placed on my account. I called the customer service and I was informed that I could not proceed with my contract because of the ban.Here is the BAN NUMBER : *****This is incon...

Resolved! Change to contract

Hi all. I currently have an ee payg sim but want to upgrade to sim only contract. How do I do this please? I’ve tried sending switch to 150 and it never works. I never seem to be able to find the option to change.

Contracts & Billing

Forum Posts