Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Closing one of my accounts

Hi my contract is coming to an end and I don’t want to renew it

CAN I CHANGE MY PLAN?

Hi, I'm with EE for about 3 weeks no, and I started with a 12 month plan with 125g per month and one smart benefit, but I didn't know if I needed more and now I know I do. I have a 30% discount with my current plan. Can I change to the 12 month plan...

Hi i want to stop auto dabit of my account

Resolved! Phone return

Credit check required to upgrade to phone?

Hi i am with EE for almost 6 months and i have an unlimited sim only plan on the app it shows me that i can upgrade to a phone plan on 9th december when i make 6 month with EE.My question is do i have to pass any credit check for that or it s a strai...

EE refunded me without reason?

I took out a contract for an iPhone 14 Pro 128GB Purple 8 days ago and the upfront cost was £50. Today I received a £50 refund from EE with no explanation?Would it likely have something to do with the new contract I got last week or something else? I...

Current charges outside for £23,99 I don't understand

no

Multiple contract benefits

I want to cancel one contract that is part of a multiple contract subscription. How do I find out how this will affect the other contract accounts?

charges after contract has been cancelled

I have cancelled my contract and it comes to an end tomorrow. My new sim card hasnt arrived yet from my new service provider. I have 2 questions:1: my contract end date is 27th. Does this mean it's midnight on 27th that it comes to an end of does tha...