Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

This month's bill of £409 is simply too much to me. I just cannot manage for re

Where did I go wrong to incur such a huge bill? Normally i average £35 monthly. Pse explain and help me. I'm uk resident but temporarily in Ghana on health grounds for the past 10 months. I'll appreciate a help out of this deep hole. I'm 87yr old +...

Resolved! upgrade

hi I'm looking to upgrade my phones can I do this now

Credit report contract update

Hello, my SIM contract with EE expired in September and I signed a new one with them in October. However, my credit report with Credit Karma still shows that I have an expired contract. Who should I contact to have this updated? Would EE customer sup...

Resolved! Out of contract bill

If I choose not to upgrade my phone at end of contract does my monthly payment reduce as I assume I have paid for the handset during the 24month contract?

Phone upgrade

Hello so I am eligible for an upgrade to swap my phone in. It says working order. It’s an iPhone 12 the back glass is shattered and some cracks in the front. It’s works fine and doesn’t affect viewing. Is that ok to trade in?

Contract

I would like to change my number and my sim plan as my contract is due to finish

Resolved! Contract

Hello. Could you tell me when my contract is due for renewal please? I need to decrease costs with my latest phone.

Price increase.

I've been informed that my bill is going up by 14.4% inline with CPI (GPD inflation hasn't reached this figure!). Is there anything you can do to reduce my bill. I have 2 phones, 1 for my husband's business and 1 for myself. The reception abd wifion ...

My phone bill

Hi I’m just wondering why my phone bill has increased this month when I had a text messaging saying it won’t be going up until on or after 31st of march? So it shouldn’t have been taken out then month. Also it’s taken like an extra £2 instead of the ...

Cant access bills

Is there an issue with the website and app as i cannot view my bills?