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account suspended

mohammedalhadi
Explorer

‎21-06-2023 08:06 AM

good morning 

I have an account with EE sim plane unlimited data and calls paying monthly 35 and I have been told after one month if i didnt pay it will transfer to pay as you go and now my account suspended. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-06-2023 08:16 AM

@mohammedalhadi  You need to call customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
mohammedalhadi
Explorer

‎21-06-2023 08:24 AM

thanks for the reply, the problem is I'm abroad now and not sure when coming back to UK 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-06-2023 09:00 AM

If it is transferred to PAYG while you were abroad you can't then use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP