Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cannot upgrade online but upfront payment has been taken twice and sent to EE

Cannot upgrade online...The process has failed twice even though the upfront amount of £330 has been sent to EE on both occasions...Am i credited with these amounts in my account as the payments have both been sent to EE ?

Lost sim

Hi

Overcharged

Hello, I bought a phone this weekend from EE and took out a new contract. On this I had a 20% discount code, which brought the monthly payments down. However on the app it says they are taking it this week and it is not the discounted amount. Any rec...

My bill price is wrong

How is my bill £134 and it shouldn’t be near that I only added one phone on my bill at £49.50

Upgrade

Hello, I used to be able to see early upgrade on my device in December 2022 but now when I go into my account it says I am unable to upgrade

Call charges

I’m currently in Vietnam and using an iPhone 12 with all mobile data switched off. I have Wi-Fi calls switched on. Last week I made an urgent lengthy Wi-Fi call to my bank in the UK and to my surprise I have been charged £111.05. How is this possi...

Resolved! Friends and Family and Trade -in discount?

Hi,I am looking to switch to EE from Three in the next day or 2 and am able to get Friends & Family discount through a friend that works at EE. I wanted to get one of the deals which includes the £12 per month trade in discount..... Can this be added...

Resolved! Hi

I want to change my billing name How can I change?

Resolved! Itemised bill

I would like to view my itemised bills. Im sure its been less than 6 months since i left but am unable to view them?

SIM Only Renewal Upgrade

Currently pay £19.04 excluding VAT for 100GB data unlimited texts/calls with no data speed cap. Looking at my upgrade options all tariffs more expensive, how is this an upgrade ☺️ #whattodo