Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Switch to sim only

My phone contract ended in August and i chose to go to a sim only contract a few days ago. Do EE send out a new sim card for this as they appear to have blocked my other even though its same number. TIA

Resolved! 4GEE Home Plan ends

Hello,My 18-months contract on 4GEE Home Plan ends just about in 2 weeks and I wondered what happens now. I assume if I take no action, it keeps going forward. Is it turning to a monthly rolling contract now that I could cancel anytime? Thank you for...

Hello I'm trying to pay my phone bill online

Need help

EE Sim only set up direct debit

I’ve just ordered a sim only and on the emailed receipt it says payment method: no direct debit set up Still waiting for the sim to arrive it says estimated bill date today 11/11/22 Estimated payment due 19/11/22

Resolved! Upgrading to next iPhone..Do i have to get a new watch too or can i use current

Applied for iPhone 14 pro max and saparatr only sim contract as well

I applied for 14pro max and only sim contract saprate but I didn’t get any information

Contracts

Can I sign a contract over to my son?

Watch

I have finished paying for my watch and just want to pay sim only

Severely disabled uncle bought a contract phone in-store. Unable to return it.

Hello everyone,Before I start, I don't think anyone is to blame in this situation.Today my uncle visited an EE store to inquire about getting a repair done on a feature phone he's had on contract for a couple of years. While in-store, he ended up tak...

Resolved! Contract

My contract is due for renewal. Can I just keep my current phone and have a sim only? I want to reduce costs monthly