Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

No “ End User” on my account please !!

I have noticed EE has established “Bill payer” and “ User” for my account with different terms . I am THE ONLY ONE USER OF MY ACCOUNT . No family member or friend is allowed to use or share, buy add ons or do anything to my account which is for MY OW...

No suitable plans available

Hi. I would like to check the plans for a couple of phones, because I don't know which one, I should get, but unfortunately when I select a phone it says no suitable plans available. Yes, I read the other topics and no i don't want to do it on the ph...

Itemised billing

Hello, Is it possible to receive calls history on my devices for the last 3-6 months. Thank you.

Upgrade

When i go to upgrade it gives me no option?

Ending contract

I will be cancelling my service when my contract ends on Dec 27th 2022. When I give my 30days notice do I have to wait until that date or can I give notice 30days before the end date ready for Dec 27th to be the final date. I am intending to keep m...

Cancelling an old number after upgrading

I upgraded my boys phone and they are still charging me for the old number ,they told me originally that it was all sorted but I am still paying the bill, I have tried phoning them but after 2 hours each time I gave up ,how can I sort this online

Resolved! Why are my bills so high since I joined EE from Virgin?

BILL DATE AMOUNT 15.8.22 £ 10 12/9/22 £17;30 12/10/22 ...

Cancelled contract - no update

I cancelled my order and contract in the EE store on Saturday but it hasn't updated on my account and I haven't received a confirmation that the device has been received by EE, I never actually had the phone as it was out for delivery when I cancelle...

Resolved! No Contract - No Leaving Fee ?

Hi allSo, not sure about this but thought I would check as you guys or EE staff may be able to help.I had two mobiles provided via third party to my business which unfortunately closed. I had the devices placed into my own name.However, Times are har...

Resolved! I was robbed !!!!!

I had to pay £ 74 for my bill and I have to pay £ 14 every month !!!