Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Service fee

I have just upgraded my contract and on my new bill I have been charged £50 service fee what is this actually for

Why EE has higher price overall for phone

If you calculate with your total expense while purchasing mobile phone for 24 month instalments You will get minimum 500 pound more to the original price of phone.

Resolved! Advice re childs 1st sim/plan

Hello,My daughter will have her first phone soon as she starts secondary school. We have an old phone she will have (iphone) and she has a telephone number from another sim (giff gaff) but I'd like to ideally have her on an EE plan/family account. ...

Resolved! Mobile phone extension

Hi could I have extension on my bill till Friday 31st March

my bill is high a d my contract ended 1 month ago

hi, I upgraded my mobile some ti.e ago into Samsung galaxy s21+ but you didn't send me my earplugs and led view cover you sent at that moment in black promising to send me pink 1 for girls? I never received any of this! on top of this my contract w...

Resolved! Change the date of my direct debt

Hi I would like to change the date of my direct dbt from the 31st of each month to the 5th of each month due to a change of payday from my job.

Resolved! Want to pay ny bill

Upgrade

Hi

EE referring me to a debt recovery service for a phone I don't have

just before Christmas in 2019 I took out a contract with EE for an android that I needed over Christmas three years later i am being chased by Moorcroft Debt Recovery Ltd for a bill I didn't know I owed.I cannot talk to EE because I can't remember th...

Charged twice a

I was charged twice for march 2023and I would like to claim my refund for charging me twice