Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi

Why they shouldn’t not take my eldest daughter money from gift from family for her b.day 120 in bank now gone she want refund money 100 pound thank you email to me please

How long have I got on my contract

Cancelling one contract in multiple contract

HiI need to cancel one of the contracts within a multiple subscription account due to a separation.How do I do this?My ex partner would also like to keep their number on the phone plan they re setting up, which is not with ee.Kind regards

Itemised billing

Hi We have itemised billing on the account and up until yesterday I could see it but since last night when I click on it there is a message that comes up saying unexpected error please try back later. Why is this happening?

Sun only contract

I’m due a upgrade on my contract but want to change it to sun only

Billed Incorrectly

I ordered online monthly Iphone 14 pro max last Sep 15 and received the item last Sep 29.i availed the monthly plan £77.00 and had an nhs discount which gave me a monthly bill of £61.60. Upon checking my first bill, I was charged of £127.01 (£77 mont...

Re: Contract details

when does my contract end

In store scam

I went to the Oxford Street store in London last Sunday to ask about 5G network. I was told that 5G is only available on pay monthly plan. I was currently on PAYG plan 30gb for £18. In store advisor called Nadim offered me a one year contract for £17...

Family account

I have a sim only unlimited data with EE.I have paid three bills with EE but despite this when I try another purchase I get I cannot purchase at this time.my wife’s phone with three is up for upgrade so we are tempted to stay with them if EE don’t wa...

My account

So took out a sim only deal my account is saying its a device and sim so charging from £12 to £40 what is going on please