Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

telephone contracts new phones

I have a contract with ee for my telephone and my husbands telephone is also on this. He has a Doro phone and it is now not working correctly. I would like to know if he is entitled to a new phone?

Contract upgrade

I have been due an upgrade for almost a year and i am now only just getting round to doing it due to damage to my phone, but when i got to upgrade very single phone on the website shows the same message "Sorry Mitchell, it looks like there are no sui...

Re: Cancelling

Do you know when the bill for my other phone 2 be cancelled will cone out its 40 pounds I owe but it's not coming out with my bill as its my exs phone

Fixed term phone contract ending

My EE contract finishes on 24th Oct and I want to switch using PAC to another provider. When do I need to make the switch on 24th or before or after as I don’t want to have to pay to do it. Also will my photos etc still be on my phone which I own whe...

Not getting confirmation on bill payment.

Hi. I pay my bill online few minutes after midnight and as soon as money left my bank account ad I was waiting for a redirection to re payment website app close it self and I end up with no payment confirmation. App still showing that my bill is unpa...

Billed wrongly for September

Hi I was just billed £39.97 against £16 that I pay monthly. Why is that if I may ask

Add wife as user

If i add my wife as the account user and me as the bill payer, will this show on the pdf bill?

EE SIM card

Hi how long have I had my EE SIM card now please am I a vip customer yet and could you please tell me the numbers of my outgoing and incoming calls history please

Resolved! Call log

Hi i need to access call logs for mobile xxxxxxxxxxx for february 2021. Can you please advise how to do this. Thank [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

P30 light android phone contract ending on 21.09.22

i would like to continue with my current phone on a SIM only basis. How much will this cost me per month?