Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Tarif

Can i change my tarif anytime?

Contract is finish

Hi my contract is finished but I was still charge with full payment

Resolved! I need to pay my bill

Hello i need to pay the bill of my number best Regards Adel [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Friends and Family

If I have Friends and Family discount on my phone contract, then apply to get broadband does the discount rollover to the broadband as well?

Bill incorrectly shown as paid?!

Has anyone else tried to pay a mobile bill only to find it already marked as paid?

Apple Watch

If I were to purchase an Apple Watch from EE on a plan with the same number as my IPhone, would this require a credit check for an existing customer?

Billing

Hi I got a contract out on the 19th I think it was. 2 contracts.(Plan) One for 30.30 tariff. (Flex) And 30.30 for phoneIt was direct debit but I want to pay just normal online banking. . I've managed to cancel I think the direct debit from my bank....

Problem move from monthly paymant to pay as you go

Hi,I would ask the Admins on EE to help. My wife had a contract, monthly payment on EE. The contract expired exactly on 9/12/2022. She left a Notice to switch from monthly payment to pay as you go, on 9/11/2022. We have been calling EE every day sinc...

Upgrade

Why I can't upgrade my phone plans

3 numbers but 1 account

I have a question that I can't seem to find an answer to and the offices are now shut.I would quite happily get an upgrade now (to cut out the 150 call) but I just need to know if what I am doing is correct.I am the main account owner (have my own nu...