Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Itemised billing

Hi We have itemised billing on the account and up until yesterday I could see it but since last night when I click on it there is a message that comes up saying unexpected error please try back later. Why is this happening?

Sun only contract

I’m due a upgrade on my contract but want to change it to sun only

Billed Incorrectly

I ordered online monthly Iphone 14 pro max last Sep 15 and received the item last Sep 29.i availed the monthly plan £77.00 and had an nhs discount which gave me a monthly bill of £61.60. Upon checking my first bill, I was charged of £127.01 (£77 mont...

Re: Contract details

when does my contract end

In store scam

I went to the Oxford Street store in London last Sunday to ask about 5G network. I was told that 5G is only available on pay monthly plan. I was currently on PAYG plan 30gb for £18. In store advisor called Nadim offered me a one year contract for £17...

Family account

I have a sim only unlimited data with EE.I have paid three bills with EE but despite this when I try another purchase I get I cannot purchase at this time.my wife’s phone with three is up for upgrade so we are tempted to stay with them if EE don’t wa...

My account

So took out a sim only deal my account is saying its a device and sim so charging from £12 to £40 what is going on please

Brother made unauthorised purchases

So I recieved my monthly bill at the end of the month and it seems there was multiple charges which added up to £230 going around an asking I found it was my little brother who used my mothers phone which is also on my own name and bill to authorise ...

Bill Errors

I have recently joined EE via pay as you go. I transferred over to contact as I was offered a good deal. I was told the payg payment I just made would be credited but instead I have been overcharged for my first month! I called and told I would get a...

Add ons abroad

I have 2 add ons for 26 September, I had expected 1, please explain why there are 2?