Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Cancelling

Do you know when the bill for my other phone 2 be cancelled will cone out its 40 pounds I owe but it's not coming out with my bill as its my exs phone

Fixed term phone contract ending

My EE contract finishes on 24th Oct and I want to switch using PAC to another provider. When do I need to make the switch on 24th or before or after as I don’t want to have to pay to do it. Also will my photos etc still be on my phone which I own whe...

Not getting confirmation on bill payment.

Hi. I pay my bill online few minutes after midnight and as soon as money left my bank account ad I was waiting for a redirection to re payment website app close it self and I end up with no payment confirmation. App still showing that my bill is unpa...

Billed wrongly for September

Hi I was just billed £39.97 against £16 that I pay monthly. Why is that if I may ask

Add wife as user

If i add my wife as the account user and me as the bill payer, will this show on the pdf bill?

EE SIM card

Hi how long have I had my EE SIM card now please am I a vip customer yet and could you please tell me the numbers of my outgoing and incoming calls history please

Resolved! Call log

Hi i need to access call logs for mobile xxxxxxxxxxx for february 2021. Can you please advise how to do this. Thank [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

P30 light android phone contract ending on 21.09.22

i would like to continue with my current phone on a SIM only basis. How much will this cost me per month?

Feeling abused

Why do EE seem to make it so difficult to cancel an account..? I don't have a mobile number for my mifi which has not been in use for several months. I logged in to my account and there is no option to cancel or suspended my account. I cancelled my D...

Contracts & Billing

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