Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

how to discontinue one of my plan in ee

my plan is until this month. having hard time to discontinue it

Priceplan

my priceplan said £26.33 when I took it out now it saying it is £33 a month ???

Switching

My contract ends on 30 November 2022 & I am switching from EE to O2 on sim only but don’t know what date I can tell EE I’m leaving them, can it be today or does it have to be on the 30th? Also how do you cancel your contract? Can it be done by loggin...

Resolved! Bills

Why have I got two bills if I just started this month

Bill

Why am i getting charged more this month

Moving to Aus

Hi,My current contract with EE has come to an end. I have an iphone XR, and would ideally like to upgrade to a new phone (iphone 12 or 13, etc). However, I do not want to start a new contract as I am moving out to Australia in Feb, and so I will have...

visa card

pay by direct debit card the card is out of date end of this month

Make a complaint

Hi can some please help and advise how I actually make a complaint as in the mechanics, which page/option as all I keep finding is people wanting to make a complaint but no advice on how toive tried messaging on the app even calling but to no availan...

Upgrade not showing

Hi my contract ended on 23/11/22 account shows that I’m unable to upgrade at this time. This is only recently happened as people I could see the dates and cost to upgrade early. Is it because I asked for a pac code? Thanks

Cancellation & PAC number request

I would like to cancel before my contracts & request PAC for phone number ending 344 please