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Billing

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Ellie3581
Visitor

‎17-07-2023 08:53 AM

Hi could you explain to me why my bill is increasing every month please. 

1 SOLUTION

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Alex_M
Star Contributor
Star Contributor

‎17-07-2023 09:03 AM

Hi @Ellie3581,

Is this for your mobile contract? Have you viewed a breakdown of your bill online?

It could be that you are using services outside of your allowance.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

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Alex_M
Star Contributor
Star Contributor

‎17-07-2023 09:03 AM

Hi @Ellie3581,

Is this for your mobile contract? Have you viewed a breakdown of your bill online?

It could be that you are using services outside of your allowance.

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM