Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Billing

Hii

EE PERK

Does any one else have EE perks discount code not work on check out online ? Even though the website states that it should ?

Upgrade

Hi I'm trying to upgrade but when I click on the phone it says sorry no suitable plans available

Mobile service plan

Resolved! I still have an account even though i switched

Hi, I switched away from EE in June, and have no outstanding bills and, as far as i knew, everything was fine. This morning i saw a SIM only deal good enough to tempt me back, but when i tried to order it i was told i couldn't as i already had an ac...

My wife died 10 September 2022

The ref no is xxxxxxxxxxxxxxxxxx, my wife's phone number is xxxxx xxxxxx, , l wish to keep my current account , can you confirm the amount of new payment , after my wife's account is stopped , payments will be made from same bank account My wife'...

EE's trade-in partners are rather abusive

So I upgraded last month. The new phone arrived on August 26th. As part of the upgrade deal I traded in my old phone.Today, only 2 days after I received the return packaging for the old phone, meaning that I have had no opportunity to send it off (th...

telephone contracts new phones

I have a contract with ee for my telephone and my husbands telephone is also on this. He has a Doro phone and it is now not working correctly. I would like to know if he is entitled to a new phone?

Contract upgrade

I have been due an upgrade for almost a year and i am now only just getting round to doing it due to damage to my phone, but when i got to upgrade very single phone on the website shows the same message "Sorry Mitchell, it looks like there are no sui...