Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 14190 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24784 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 49610 Views
  • 55 replies
  • 13 Helpful

About upgrade my currently contract

Hello ,I'm currently using xxxxxxxxxxx,number ee and happy, I whould like to buy iPhone 14 Pro 256 Gig ,one of your staff told me I have to pay each month 69.30 .could you help me a bit I confused  [Mod edit: Please do not post phone numbers on the p...

Upgrade Anytime (can't upgrade)

I have an upgrade anytime contract, and i am well into it (18months) with only 6 months left to run. When i try and upgrade online, whatever phone i choose to upgrade too i am greeted with this message - Sorry ANDREW, it looks like there are no suita...

Waitey9 by Explorer
  • 422 Views
  • 3 replies
  • 0 Helpful

Changing the New upgraded Plan

I would like to ask about changing the upgraded plan. I ask to upgrade my sim only to a new iphone 14 pro max 1tb plan today however i was quoted a different price for 24 months. I rang 150 to do the upgrade over the phone earlier today then rang the...

Standard upgrade

I'm currently within my standard upgrade window and looking to upgrade my phone, whilst keeping my old one as my daughter has these when I'm done with them. Used to be able to do this entirely online but now it only gives me the option to swap my pho...

Add iPad Pro 11 inch

Hii currently have a mobile phone contract, with 30% family and friends discount. What I want to know is if I get an iPad Pro 11 inch, can the discount be applied to that also?

upgrade option

Hi,Does anyone else have a problem with the upgrade option not working? is there any other way to look at my options?

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Alambert by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful