Contracts & Billing

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13850 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24552 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48981 Views
  • 55 replies
  • 13 Helpful

Upcoming payments

Good morningI have two upcoming payments coming out of my account. One is for £53.29 and the other £39.58. I just want to know what they are both for and why they are separate. 

Carls123 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Upgrading to unlimited data.

   Good evening, I’ve been trying to upgrade to unlimited data from my current 40GB plan (with handset) for about a week now and I just don’t know where to go from here. I first contacted EE about 3 weeks ago asking if I can upgrade to unlimited data...

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AlfieB7 by Valued Contributor
  • 1583 Views
  • 3 replies
  • 0 Helpful