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improper billing

KST12
Explorer

I made a contract for 30 days and I continue to be charged, even after that period has ended.

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1 SOLUTION

Accepted Solutions
Alex_M
Star Contributor
Star Contributor

Hi @KST12 

Did you sign up for a 30 day sim only plan? If so, it is 30 days rolling. You will be billed every month until you cancel.

Thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

View solution in original post

3 REPLIES 3
Alex_M
Star Contributor
Star Contributor

Hi @KST12 

Did you sign up for a 30 day sim only plan? If so, it is 30 days rolling. You will be billed every month until you cancel.

Thanks,

Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM

Thanks 

Alex_M
Star Contributor
Star Contributor

No problem!

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM