Upgrade plan

[PawelBaluta]

Hi. I got an SMS from ee saying that I can do an upgrade because my contract ends on 13 Feb. Going into my ee account, it shows that I can't do the upgrade yet. How to fix it when there is not even a chat with customer service?

[Leanne_T]

Morning @PawelBaluta

Thanks for coming here. 

Can you text UP to 150 and let me know the reply? 

Leanne 🙂

[PawelBaluta]

I sent an UP message to the number 150 but haven't received a return message in 5 hours. Earlier I received a text message saying..

"Hi from EE,

Your phone contract is coming to an end on 13/02/2023. At that point, the cost of your monthly plan will stay as £65.09. Annual price changes still apply. But there are still plenty of ways to get the best value you can.

Enjoy hand-picked recommendations for phone deals chosen for you.

SIM only more your thing? Keep hold of the phone you love on a plan you'll love too. 

Or you can keep going with your current set-up. Or leave (we hope you don't do that). 

Log in to (link) to see your personalised recommendations. Or to speak to an advisor and discuss how you can continue to get the best value, call 150.

[Leanne_T]

Thanks @PawelBaluta

In this case, please call us on 150 and the team will go through your options with you. 

Let me know how you get on 🙂

Leanne.

[Gwendolenchapma]

This is awful  ,I just want to speak to someone to say I would like to carry on with my mobile contract and my broadband and home phone, but am utterly confused by the messages and everything being sent to me. PlEASE don't get rid of human contact.we are not all up with it.

[Alex_M]

Hi @Gwendolenchapma ,

If you just want to carry on with your mobile contract as-is then you don't need to do anything. You will continue to pay the current cost per month and stay as you are. However, if you call 150 then they will be able to upgrade you to a sim only plan, meaning you pay less for the same.

Thanks,
Alex