Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Monthly Bills

I would like all my future bills to be sent on line

Mobile Billing records for up to 10 years

Hi There Does anyone know a way of getting billing records from EE that are older than you can view on the my ee app?

Resolved! Leaving a family group

How do i leave a family group and keep my number on a sim only for myself

How do I speak to someone about upgrading?

Upfront deposit not refunded

I took a contract phone in December 2021, I paid 100£ as deposit was told it will be refunded after 6 months. I am still waiting for this refund. Any help?

Payment

Hi, I’ve paid my bill this morning and it’s still showing outstanding please help

Resolved! Credit Card

I want to edit my payment details from debit card to credit card. Where do I locate the account number and sort code of my amex credit card

Resolved! My contract ended on tablet but still being charged

Why am I still being charged when my contract on my tablet has ended

Resolved! Insurance

How do I cancel my insurance pls?

Wrong labels on payment pages

I have just paid an overdue account in full without difficulty. However, the labels on the boxes stating the full and total amounts are the wrong way round. The full amount is shown to be less than the overdue amount. That makes no sense!This is not...