Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

14 pro max upfront

I have paid for my 14 pro max upfront and it got cancelled but my upfront still it’s not refunded from ee

Do ee block imei for non payment

Do we block imei for Jon payment of contract phone?

Failed Sim Only Credit Check

Hello, Having some issues recently I have managed to fail a sim only credit check, surprisingly to me with EE. After disputing this there is nothing I can do, and I need to suck it up and try again in a few months.Thought I would try a PAYG with EE,...

Account

I am the bill holder. But it says I'm not?? Who else pays my bill!?

Request one month call history

I would like to request 1 month call history of my phone number

Re: End contract

cancelled and paid on the 10/10/22 but still having letters saying I have not paid will you please sort this out

Resolved! iPad

I’ve been trying to cancel my iPad contract for days I can’t get through on the phone any help would be appreciated

My contract

Hello, I need to speak with someone or text about my contract. Please contact me ASAP!

Re: Phone has been cut off and I have no way of contacting ee by phone.

Same here. Whenever I try tk call someone including ee 150 it says can't connect! How can we get this fixed if we can't even contact ee!??

Upgrading

I’m due to upgrade my phone but I’m not the main account holder so it won’t let me& he’s forgot the login. I want to upgrade my current phone and become the only account holder for the new contract without changing my phone number, is there any way t...