Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill

Hi can tell me how much my bill is as pay it today

unhappy

i allready call to cancel my subscriptions,but it's not happend and i still got to pay more 3bills!!very difficult to cancel the subscription!!stealer team!!also the packet was expensive and i was always running out from the GB-s before the end of th...

Resolved! Contact

Hello my name is xxxxxxx xxxxxx and I’ll like to have a account with EE as I use to be with ID mobile and my contract was expired las month [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Upgrade

Hi, I’m due for an upgrade as my contract runs out soon, but it’s telling me I’m not the account holder and I need to get in contact with them to upgrade, but I am the account holder? just want to sort it out before my contract ends.

Resolved! Payment

I’ve made a payment on my accounts but it’s not showing as paid . I processed the payment over 2 hours ago and it’s showing pending on my banking .

Resolved! Contract ends

Hi, My contract Is closed now, but on my account is appear that I still have to pay the bill. I want to go for pay as you go but I want to keep my number

Trade

If I don’t want too trade in my phone do they just add the £12 too my monthly bill until contract ends

I want to give my last fone to a friend.

I eat to give my old mobile to a friend.

EE Bill issue

My Bill came in and said that I had to pay the monthly amount by the 4th Dec. I paid the amount and when I looked on my account it said that the bill is overdue. I have been checking it all week and its still saying that the bill is overdue even thou...

End of contract

My contract ends tomorrow. How can I guarantee it is continued? And how do I find out how much it is going to cost me?