@Noloyalty2me You get 7 days to pay your bill once you are billed. So you got billed somewhere around the 5-6 of July. EE only kept to the T&Cs of the contract that you agreed to just as any network would. You broke the T&Cs by not paying on time and you think EE should just let it slide because of time spent with the network. Sorry to say but it doesn’t work like that and you think EEs at fault. You are the cause of this as you broke the contract T&Cs that you agreed too.
Wait till you pay this and get hit with late payment charges
You might want to read this
4.4. Monthly Account
- 4.4.1. We will make the bill for Your Monthly Account available to You every month by a method of Our choosing, currently post or electronic means. You must pay Your bill by the date set out on it. Additional Services and Additional Commitment Services may be charged in arrears or in advance, as set out in Our Non Standard Price Guide. Other Charges are for the month just passed and any earlier time if not previously charged for.
- 4.4.2. If You receive Your bill by post, We will make the bill available to You by sending the bill to the postal address that You registered with Us when You joined or, if You have notified Us of a change in postal address, to that new postal address.
- 4.4.3. If You receive Your bill electronically, We will make the bill available to You through an online account.
It's Your responsibility to set up Your online account. Your online account will tell You the date that Your bill is to be made available to You each month. In addition to this, You can ask Us to send You a monthly notification that Your bill is ready to be view ed. That notification may be by sending a message to Your SIM Card or by sending an email to the email address that You provide.
4.4.4. If You have not paid all or part of Your bill by the date set out on it You may have to pay a late payment Charge. We won't ask You to pay this Charge if You make a part payment as described in point 4.4.5.2 below.
You will also have to pay the reasonable costs (including debt collection agency costs) of collecting any late payment from You.
4.4.5. If You don't pay a bill by the date set out on it You will have broken an important condition which is a fundamental part of this Agreement between You and Us and this will entitle Us to suspend Your SIM Card fromthe Network and/or terminate this Agreement immediately and charge You a Cancellation Charge except where:
4.4.5.1. You have a genuine dispute with Us; and
4.4.5.2. Before the date by which Your bill must be paid, You have written (see point 9.6) to Us setting out the details of Your dispute, including the amount of Your claim against Us and the amount You intend to withhold as disputed. If the amount You intend to withhold is less than the total amount You owe Us then You must pay the difference by the date set out on the bill. If You don't, then We can terminate this Agreement immediately.
- 4.4.6. Our rights set out in here are in addition to any other legal rights We may have against You.
- 4.4.7. You may have to pay additional Charges, the amount of which is set out in Our Non Standard Price Guide, for example: the Separate Payment Handling Charge; or the Charge to reconnect You to the Services (see point 6.3); or the Charge for a paper or paper itemised bill; or the Charge if You try to pay Your bill and that payment fails (see point 4.4.4).
- 4.4.8 If You have a Monthly Charge discount with Us because You are also a home broadband customer, that discount will be removed if either Agreement is terminated for any reason.
Any other network will have the same T&Cs ie you pay your bill on time or you’ll get cut off.
Ie no one is above this regardless of time spent with a network.
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