Threats by EE staff member

[Dave6018-5]

So a bit of background I used to work for another well known telecommunication company In the chief executives office and of late I have been getting a terrible service from EE both at work and at home, so I raised a complaint and provide with evidence they offered Me 23 pound, what a joke. 

So I advised them It will cost a few 100 pounds if the complaint is taken up by the ombudsman so I asked for 2 months free expecting them to come back with one month free and I would of accepted, but now it's going to deadlock,  which I said fine and if that's the attitude every time I get an signal issue I will report it and wait for deadlock.

So few hours later I received and email from another member of staff saying I had been abusive reason being is  using my previous experience in the industry  to gain an advantage and they have threatened me with disconnection and a contract breakage fee which made me lol. 

What annoyed me most is the person who sent this email is sitting behind a noreply email address.

It's funny when you threaten to leave EE they can't wait to brandish the contract breakage fee and yet when you have EE in a tight squeeze they come out with the threats.

Unfortunately for EE I am a man with a unique set of skills and this behaviour will not be tolerated, I have replied to EE advising if they cancel my contract and and their Is a breakage fee I will be issuing legal proceedings against them. 

It's funny I have been with EE since either 2016 or 2017 and was really happy until the last 7-8 month and now I can't wait to leave but not one person in the company is willing to even pick up the phone to me and have a sensible chat.

[Northerner]

@Dave6018-5 

Wow, so much narcissism in one post. 

To understand EE stance I suggest you read back your own post. 

Thanks 

[Chris_B]

@Dave6018-5   No network will guarantee a signal indoors and I’m assuming this is what you’re referring to. You always have the option of using Wi-Fi calling as that’s what is for.     Your unique set of skills don’t seem to understand about Wi-Fi calling and why it’s there.   

[XRaySpeX]

Yes, I dare say such arrogance of having "a unique set of skills" would come across as abusive to the person at the other end if the line.

[Dave6018-5]

Not quite true, regarding indoor signal, firstly the signal was full strength for years. If the signal deteriorates at your home address for a period of time and EE can't resolve it, then EE should be allowing you to leave the contract. Remember, I have been with EE for a while, and I wouldn't renew if I had a terrible home signal.

In regards to WiFi Calling, does EE pay for my WiFi? No!! Do I pay EE for a service? Yes!! WiFi calling is an excuse so that the provider can cut back on masts and focus on profit. If I wanted to use my WiFi for calls, I would have a VoIP set up!! Yes, I have WiFi, and I use WiFi calling. I also have a driveway; should I let the local bus park on it?

I originally switched to EE for network coverage and excellent customer service, which they duly provided for 5 years. However, in the last 12-18 months, that is not the case. I have watched Three come close to matching EE's coverage. My Mrs has just switched to I.D and gets the same signal as I do at home and gets 5g in more places than me, paying a third of the cost.

If you are that blind and think big companies are your friends, then you are delusional. I pay for a service, and I want that service; I am not a charity.

My unique set of skills has worked in telecoms for 6 years, and I have multiple friends in the ombudsman service, dealing with high-level complaints for many years. Reading the comments on here, I think many of you need to distinguish the difference between abusive language and stating facts.

[Chris_B]

@Dave6018-5   Does Liam Neeson know your using his lines.    Keep this up and you’ll be rewarded for it.        And don’t try your blackmail crap on here.   Yes that’s exactly what it is. 

 what’s the signal like outside these premises?  If it’s there and working as intended then there is nothing EE can do about the lack of signal penetration in to those buildings.          Perhaps EE should charge customers to use Wi-Fi calling seeing as it’s not charging for it and some think that they shouldn’t have to use a free provided service over a internet connection that’s already there and probably being used for other things.     That’s your choice so live with it.   

[bristolian]

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@Dave6018-5 wrote:

WiFi calling is an excuse so that the provider can cut back on masts and focus on profit. If I wanted to use my WiFi for calls, I would have a VoIP set up!! Yes, I have WiFi, and I use WiFi calling. I also have a driveway; should I let the local bus park on it?

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You are misunderstanding the basis for WiFi-calling, and EE's approach to network rollout. In legal terms, no network operator guarantees service in any specific location.

No-one is forcing you to use the free facility, but it is a way to maintain use of your phone when local indoor coverage issues otherwise prevent it. Blanket indoor national coverage is an unrealistic expectation from any single network operator.

Each network operator has their own approach to rollout, but on a national basis EE does have a greater coverage footprint than 3UK.

[Dave6018-5]

I think some individuals on this forum should refrain from blindly supporting Marc Allera and EE. It's not blackmail; it's just stating the facts. If I'm not satisfied with EE's compensation offer, I have the right to escalate the matter to the ombudsman. I was merely presenting the truth, even if it contradicts your beliefs.

I enjoy being on this forum because it motivates me to continue holding EE accountable. I used my knowledge to raise a complaint against EE with the ICO for their failure to provide me with data usage per mast. It's my data, and I have the right to access that information.

As for Chris B (grand master-bator), don't forget that if EE charged for Wi-Fi Calling while another provider didn't, they would lose customers. Wi-Fi Calling is more cost-effective than installing additional masts. It's not my fault that EE's signal struggles to penetrate walls. I'm not paying them to feel sorry for them or help them make billions in profit. I pay them a significant amount of money for a service, and if they fail to provide that service, I have every right to complain. It's quid pro quo!

I understand that no network can offer 100% coverage, but if we let them get away with poor signal quality, they won't bother improving the network. Sadly, some individuals on this forum seem content with that situation.

As it stands, it's Me 1 EE 0 (I've already won one ombudsman complaint). For the next one, I have evidence of 29 text messages in less than a month regarding network issues, screen grabs, and screen recordings showing the poor service. I'm saving this evidence for the third ombudsman complaint, which might lead to it being more cost-effective for EE to release me from my contract than to keep me. All this trouble could have been avoided if EE simply fulfilled their end of the bargain, considering I've been a loyal customer for 7 years without a single missed payment and until the last 8 month I was a very happy customer!!! 

So answer me one question what make a happy customer become and nightmare customer ?