Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Family plan upgrades

Currently I have a family plan with my partner he is due an upgrade in June, whilst I am due an upgrade in September. My question is if my partner doesn’t want to upgrade what will happen to the contract? I’m planning on upgrading when he does (early...

Upgrade

My contact has come to an end and I’m unable to upgrade? Do I have to start a new contract or can I upgrade?

Blue light discount

Hi there I have just upgraded my contract to the samsung galaxy s22. I previously had NHS discount applied but this has not been reapplied to my new contract. I have tried logging into my perks account, however could not remember my password. I cann...

Resolved! No replies

Trying to sort issues with my bill but “customer service” agents at EE refuse to reply or talk. So until something happens I have cancelled my direct debit until the issue is sorted.ee and their staff seem to like to bully their customers, even like ...

Why has my account been suspended but I’m in credit for £12?

I last paid my bill 2 weeks ago and far as I’m concerned have no outstanding bills ? I’m so confused my account has just been suspended randomly even though it says my last bill has been paid & im in credit for £12 ?

Where can I find how much I need to pay?

Where does it say in myEE the exact amount of my bill? My account is suspended, I can’t call 150 or 360, and I can pay now, I just don’t know how much I need to pay!

Resolved! Pending transaction

A couple of days ago I tried to an iPhone 11 on contact for £30 upfront payment but it said It wasn’t able to continue with my order because of low credit card score. but the payment on my bank account is still pending, when will I get the money back...

Airpods with samsung

Hi I received my phone in November 2021 and still no confirmation on my air pods what would be my best approach going forward about receiving these

How do I stop extra charges

Charged Twice on new contract

I upgraded last month, and have been charged the full months cost for my previous contract and the full months cost for my new contract all in one month. Answers have suggested that you pay the first (X)days of the month with your old premium and th...