Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13703 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24423 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48630 Views
  • 55 replies
  • 13 Helpful

Fitbit

I’m struggling to prove that I upgraded to get the free Fitbit and on my account i upgraded to the google pixel 6a but on my plan it’s an old iphone in my plan so nothing to show in my account would my delivery note be enough 

Re: Praise for technical support.

Hi, I have just joined EE a week ago and did buy a phone from them and I would rather pay for it now rather than by direct debit so how do I go about doing so I can't seem to get to talk to anyone as it is all automated. I only hope you can help.    ...

Vic521 by Visitor
  • 252 Views
  • 1 replies
  • 0 Helpful

Contract

Can anyone tell me how I can get a copy of my Contract terms and conditions. Thanks

WillW78 by Investigator
  • 330 Views
  • 1 replies
  • 3 Helpful

Resolved! Emojis as contacts

Hi guys. As seen in the picture attached I have added some emojis to some of my contacts, can anyone confirm this will not incur any extra charges?Thanks

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Insurance

My phones screen is broken and i have an insurance on it .Due to my busy schedule can i send someone to the near by Samsung shop to fix on my behalf?