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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59551 Views
  • 69 replies
  • 14 Helpful

Resolved! Lead phone on account

I have several phones on my account but they have one of my children's phone as the lead number on my account. I have contacted them several times to change it but still no luck, any suggestions?

Suzysu by • Visitor
  • 537 Views
  • 1 replies
  • 2 Helpful

Resolved! Device change after 14 day period

Has anyone ever changed their contract device after the 14 day cooling off period?The contract itself is fine I just can't get used to my new phone and would like to change back to Apple. Has anyone ever done something similar and was it simple and c...

Resolved! Can I sign a new contract and keep my number?

Hi, my contract has ended and I am ok to upgrade. Instead of upgrading, Can I simply sign a new contract with EE and keep my number? It looks like new contract has better offer than upgrading at this time.

amyray by • Visitor
  • 398 Views
  • 1 replies
  • 2 Helpful

Resolved! Billing after upgrade

I paid my last bill on July 23rd of £131 I upgraded on the 3rd of august and a new bill is 1 payment of £56 and 2nd payment of £23 both due on the 23rd of every month. When I go to pay my new bill it says that the 1st payment of £56 has already been ...

Upgrade

I have had a sim contract for 6 months with EE and was told I could upgrade after 6 months. Yesterday I went onto my online account and upgraded but when iv checked my account this morning it no longer has the phone with the contract sim iv picked,  ...

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