Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60604 Views
  • 69 replies
  • 14 Helpful

Resolved! Account suspended and can’t see how much my bill is

HiI am unable to see how much my bill is due to account being suspended so made a payment that should roughly cover the amount and still suspended.I can’t use my phone to text or contact ee for a billing amount,can anyone advise me please. sarah

Resolved! Upgrade on 2nd contract trouble

Hi, I have 2 contracts with EE. It says I can upgrade on both, I have managed to upgrade on my main number but when ever I try to use the app or website to browse upgrade options for my 2nd contract I keep encountering a 'somethings gone wrong' error...

image.png image.png image.png

Resolved! How to pay my final bill?

I have ended my EE broadband so no longer have a direct debit set up, and never linked it to my online account. Now I need to pay my cancellation fee but cannot pay online and cannot find a company details listed to bank transfer the amount too. How ...

Rosiehs by Visitor
  • 579 Views
  • 1 replies
  • 2 Helpful

Huge price in increase 2 for upgrade

I have been keeping an eye on upgrade costs for samsung devices.2 days prior to my contract expiring I see costs have massively increased,  why such a huge increase?You are highly likely to loose my business and I will port to a cheaper network!

Declined for a sim deal

Recently decided to leave three network and come to EE only to be told I got declined for a sim deal. My credit score is 650+ I have tried to dispute it but I’m getting no where 路‍ 

Demo8989 by Investigator
  • 1446 Views
  • 6 replies
  • 3 Helpful

Resolved! Contract Expiry

I have just moved to Canada and my contract is up in about a week. I have switched to a Canadian provider and no longer need my UK phone number. Is it as simple as letting the remaining time of my contract conclude or must I cancel or inform EE to en...