Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62960 Views
  • 69 replies
  • 14 Helpful

Contract length

I have just been moved from BT to EE and cannot find any reference to the contract length.

43Ian by Visitor
  • 484 Views
  • 2 replies
  • 2 Helpful

Resolved! Final bill

I have recently moved to another provider and I am unable to log into my ee account to check my final bill. How can I find this bill? I moved on the 19th August. 

No contract

Hi All,So I received I text message to today off EE stating that they haven't produced a contract for me since I purchased a phone back in June 2022. Anyway the text messaged said that since it is their fault that I can cancel free of charge. And hav...

Resolved! Truth or Click Bait??

Reading an article in the online news this morning about EE allowing people to leave free of charge.This applies to those who were not given pre-contract information and applies to those who STARTED a contract in 2022.Anyone else hear about or know o...