Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 17225 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 27037 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 57964 Views
  • 69 replies
  • 14 Helpful

Resolved! EE

Hi, I’m on a contract with ee but I want to cancel my contact. Will I be able to pay it off in one go and will I not need to pay anything more 

CHLOE244 by Investigator
  • 348 Views
  • 1 replies
  • 1 Helpful

Resolved! improper billing

I made a contract for 30 days and I continue to be charged, even after that period has ended. 

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KST12 by Explorer
  • 410 Views
  • 3 replies
  • 2 Helpful

Resolved! 10% discount with EE & BT

Hi, as I have both EE And BT for my mobile and broadband services how can I get this discount added to my account?Many thanks in advance 

Hoss01 by Investigator
  • 3328 Views
  • 28 replies
  • 1 Helpful

Resolved! CHANGE MY POSTAL ADDR4ESS

I keep getting letters at my old address which are forwarded to me but I will not be renewing my forward as it will be two years that I have paid for this. I have gone into MY EE account and in the profile it only shows email address phone number pas...

Upgrade plan

Hi. I got an SMS from ee saying that I can do an upgrade because my contract ends on 13 Feb. Going into my ee account, it shows that I can't do the upgrade yet. How to fix it when there is not even a chat with customer service?

Dealer theft

Wonder if anyone else has had an issue with dealers making a promise to refund part of the charge per month to keep the business and then not doing as they promised.Our dealer promised us such many months ago but has not, and seemingly will not, hono...

Fredrik by Visitor
  • 337 Views
  • 1 replies
  • 0 Helpful