Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Want to pay my bill

Insurance claim

Hi I put in an insurance claim on Monday, claim was submitted and was told I would hear back in 24hours.... Haven't heard anything...

Why is my account showing up that i havent paid something when I left EE ages ag

Hi, my account is showing that I need to pay £40 and that its overdue. I've been with another provider for over a year.What's going on?

Leaving fee

Hello.I have been thinking about leaving EE due to it being cheaper with other providers. I currently have a contract with EE until the end of this year so my leaving fee is still quite large.I have the Option to upgrade early now with no costs. To a...

Reembolso

Foi descontado da minha conta mais meu pedido foi negado quantos dias estorna

ee

hi just wondering how i change my bank details

My bill has gone up monthly, but why what am i actually paying for ?

Price

Hi I've started looking around at other providers and I've found exactly the same deal that I'm on with you and I'd be saving £6.29 a month.The plan is with Vodafone for £8 per month, can you match this deal.

Account

Will my bill still be the same price if I move to another flat@ee

£23 PM sim only for 24 months 125GB

Does this monthly sim-only deal offer 125GB per month or a total of 125GB for the whole duration of the 24-month contract?