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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13956 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24642 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49169 Views
  • 55 replies
  • 13 Helpful

Data usage

I would like to know how when I’ve never used all my allowance generally using between 2 & 3G I’ve used all 6g this month 5 days before it resets.

Previous Bills

Rather simple request but its proving to be more difficult than anticipated. I need my current and previous bills in PDF format for the last 2 months. Searching the forum suggests that 12 months of billing history is easily accessible. Searching my a...

Kamatz by • Explorer
  • 608 Views
  • 8 replies
  • 1 Helpful

Paying off my contract with 4 months left

I am trying to pay off my contract as I am struggling with my bill off £65 per month. I was told in the ee shop that if I pay £178 but only by calling 150 so I done that !The customer service team said I couldn’t pay of my contract because I have an ...

Resolved! bill

how can i find out what ive payed for this month. my bill doubles this month and i dont know why

suraiya1 by • Visitor
  • 257 Views
  • 1 replies
  • 0 Helpful

Resolved! Can't pay bill on app to reinstate services

Hi. I can't pay my bill. The DD was returned. So i tried to pay on the app but its failing. I've contacted my bank. There's no issue there and funds available. I've had my handset two weeks and the first bill has come in.....

Extra charges

My recent bill shows an extra charge incurred on 2 February for calling the same number 3 times.  I have never called this number and a check online indicates that the number is for UPS which I have never used.How has this happened?

JimCurrie by • Investigator
  • 367 Views
  • 6 replies
  • 1 Helpful

Price increases

Can someone please tell me how EE can increase prices by the CPI from December at 10.5% when in January the CPI was 7.6 are we being ripped off

Gags1966 by • Visitor
  • 364 Views
  • 2 replies
  • 1 Helpful
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