Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Upgrade and yearly price increase

Hi i can now upgrade for new contract, just wondering if I take new deal before end of march will I still have yearly price increase in April

Paid £140 online but not showing on my ee account

Hi I’ve paid just over £140 to get my account restrictions lifted and it’s gone from my bank but not showing on my ee account

Re: how can I leave a positive feedback to a member of staff in EE call centre

Hi there i wanted to leave some positive feedback to a lovely phone operator called Jess, I needed to change the delivery address of my order I placed online and she had the most delightful manor and adorable approach and I would just like to pass on...

splitting family account

Hi there, My ex partner is the main account holder. Now as we separate, I don’t have any contact with him for a long time and I want to pay for my own bill or start a new plan for my sim. This is my old number so I don’t want to get a new one. Than...

Anytime upgrade when do they bill you

So I have e recently switched from a fold 3 to an s22 ultra, I did it in store , I was wondering when should the early upgrade fee appear on my bill?

taking to much money

I have been an EE customer for 2 really happy years, 3 weeks ago my contract was due to end so i upgraded my phone and contract and also added an Xbox to my account, a week later you took £532.17 from my bank account leaving me seriously overdrawn an...

student discount not working

Hi!Im trying to upgrade to the iphone 13 pro, I have a student beans 20% off code and its saying not valid, I called and was told to generate a new code and complete the order on my laptop. Its still not valid on standard or good as new tariffs? plea...

upgrade

Still waiting for my upgrade how do I find delivery info? or if I can cancel the order and ill go get a new contract or my contract is up

EE Trade In - Final Reminder

So yes, I've been given a final reminder to return my old phone (by this weekend apparently) otherwise I will not receive the monthly discount. I am not going to trade in my phone without the S22 upgrade being sent to me. I trust the discount will st...

Friends and Family with discount Samsung Trade in

My wife is looking to upgrade on a Samsung S22 plan with a Samsung Trade in. She has Friends and Family discount that usually carries over when she upgrades online. Does anyone know if Friends and Family Discount works on a disconnected trade in plan...