Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Debit

Hi! I recently joined EE network, l also bought a Lenovo idea pad. I have had an amount of £70 being debited towards my phone bill. Please kindly explain how this works as l was initially told that for my calls, data and the ideapad l will be paying ...

Billing

When does my next bill

Maile

Resolved! Spend cap

Hello how much is my spend cap please

My next bill

My next Bill amount

Upfront cost of phone taken but credit check declined

I applied for a pay monthly contract yesterday and paid the upfront cost for the phone of £30 however the credit check was declined and there is nothing to suggest anywhere that I will be refunded or when. My credit report is actually good (on Experi...

Resolved! Find phone

Resolved! Suspended account

HiMy account was suspended as I was in arrears. I've just paid it off but I still can't make calls/ text or use data.How long do you think it will take for my suspension to be lifted? Many thanks Beccy

Resolved! Current use

Hi, I’d there any way of knowing if you’ve incurred extra charges before your statement arrives or do we just wait for a ‘nice’ surprise?