Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Mobil phone bill

Direct debit details

Hi can u please change my direct debt details

Resolved! PAYMENT

want ee bank details to pay my bill

Sim contract

Hi, can I get a sim only contract with EE keep my number of my current provider. Come out of my current provider contract so I only pay off the phone with them. And once I've paid the phone off eventually have a phone and sim contract inclusive with ...

my phone bill

Hi I just saw on my bill that I been charged for to phone calls I made on 25 January to a number outside my allowance 2calls to 09041118282 96 pounds and the other one for same number 8pounds at 09.00 I was unaware of this situation did not no I ge...

Resolved! I want a paper bill posted to me

Resolved! Want to pay my bill

Insurance claim

Hi I put in an insurance claim on Monday, claim was submitted and was told I would hear back in 24hours.... Haven't heard anything...

Why is my account showing up that i havent paid something when I left EE ages ag

Hi, my account is showing that I need to pay £40 and that its overdue. I've been with another provider for over a year.What's going on?

Leaving fee

Hello.I have been thinking about leaving EE due to it being cheaper with other providers. I currently have a contract with EE until the end of this year so my leaving fee is still quite large.I have the Option to upgrade early now with no costs. To a...