Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Contract am on

No

how many missold contracts?!

I have been a long long term customer of EE but that is about to change. Their store in Broadstairs have missold my elderly parents tablets, watches and internet resulting in an increase of their bill from 40 month to over 180 last month. I am so dis...

Phone

I would lik to find out if I can add another phone on the contract I have

Re: Overcharged on bill

I too have been overcharged... customer services said mistake on their part, but not corrected the overcharge...

Resolved! Direct debit

I want to change my direct debit date

ABROAD

Hi,I moved back to Greece. I believe my contract ends on February. What should I do in order to have my phone unlocked to have a Greek phone number. Best,Eva

Services from other companies

My recent bill has a charge of 15p for ‘Services to other companies’.I’ve searched on the reference number & telephone number given and this says it’s relating to: 02 Infracast (text).I have no idea what this is and did not send a text to anyone new ...

Contracts

Please could everyone be aware that if your handset has been paid off then you will still be billed for the same amount even though you have asked for it to be changed to a sim only deal. I made the mistake of not checking my bank account and paid ov...

Resolved! Wrong contract cancelled

Good Morning,My son's SIM only contract came to an end yesterday, but it appears EE have cancelled my pay monthly contract by mistake. When I look at my account now it only shows his SIM. Also my phone is reporting no connection on my EE SIM. I am cu...

re discount on new contract - existing customer

Hi I am a social worker based in the local authority. I’ve completed a new contract today and was told that my long standing discount no longer applies. as a key worker, can you explain why this has been withdrawn? How can this be reestablished?