Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13642 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24372 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48496 Views
  • 55 replies
  • 13 Helpful

Bill

Hi, can you help me with my bill I’m not too sure what all the charges of all about

sneddsss by Investigator
  • 235 Views
  • 1 replies
  • 1 Helpful

Sim contract

Hi, can I get a sim only contract with EE keep my number of my current provider. Come out of my current provider contract so I only pay off the phone with them. And once I've paid the phone off eventually have a phone and sim contract inclusive with ...

Louise50s by Investigator
  • 356 Views
  • 5 replies
  • 1 Helpful

my phone bill

Hi I just saw on my bill that I been charged  for to phone calls I made on 25 January  to a number outside my allowance 2calls to 09041118282 96 pounds and the other one for same number 8pounds at 09.00 I was unaware of this situation did not no I ge...

s47 by Investigator
  • 301 Views
  • 1 replies
  • 0 Helpful