Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Added a new line by mistake

Hi, A couple weeks ago I mistakenly added a new line to my account. I phoned EE and the chap cancelled what I order and said everything was sorted. Yesterday I woke up to my phone being locked and a message saying 'sim 2 not provisioned'Any advice? I...

Last payment hasn’t come out

Hi, I left the UK and have went to Australia so cancelled my EE contract and so they said the payment would come out on the 10th of February and the only thing that has come out is a small amount. What has happened as I can’t call UK numbers?

Over charging

EE when signing my contract gave me a discount as I am a NHS employee. Now the bills are arriving they gave taken away the discount. Is anyone else having this happen to them. How can we advertise this wider?

Merge accounts

I recently opened a new account, thinking that I would be able to close the old one whilst retaining the old number with the new account. This has proved to be very difficult - in fact, impossible. Is there any way of transferring old numbers to new ...

Resolved! Sim upgrade

Hi , I'm out off contract, can i upgrade to a sim only deal n keep my old number ????

Resolved! First bill

I recently started contract on 7/2/23 and they are asking for £15 on 15/2/23 is this right as also i have to pay on 7/3/23 ive not even been with contract a month yet.

buying samsung s23 ultra from samsung

i currently have a samsung s21 ultra on a contract with EE that has ended few months ago, i was thinking of upgrading to a s23 ultra and trading in my s21 ultra. am i better of buying the s23 ultra from samsung where i get £410 discount for trading i...

Cancel a new contract how do I contact somebody at EE who will deal with it?

I recently took out a second contract and you sent me a sim, telephone number XXXXXXXX. This sim would not allow Lte connection so you sent me another sim on the 6th February which worked but not on my second phone. As it is not working as I wanted i...

Plan upgrade not showing in app

Hi, I upgraded my plan on 3rd Feb and had expected my plan details on the app etc to be updated by now? Concerned if its gone through OK as I don't want a further big bill on the next cycle. Thanks.

Phone broke

Hiya my daughter has broke her and I’d like to no what cover I have and how I get it renewed or fixed thank s me henry