Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billing error

I’ve just posted on here about being charged incorrectly for Apple Music- I’ve actually been charged wrong on both phones on my plan. I received the sms notifications from ee that Apple Music free trial is ending, replied from one handset on 22nd, th...

Dont want to leave EE

Hello EE..I was just cheking aboutHow to Leave EE But I dont want to leave EE. please dont do any action about leaving EE. Thanks

Resolved! Overseas package

Recently back from Argentina.Was paying about £6/day for roaming package.How can I check that I am not still being charged?

Cannot upgrade

Hi, I am on an 12 month contract since 2018.i would now like to upgrade but it states i am not eligible to. Please advise

I have a PAYG contract for mobile broadband and want to cancel it.

I want to stop my upgrade of unlimited minutes and revert back to my plan, how ?

I want to stop my temporary upgrade of monthly unlimited minutes and revert back to my plan, how ? not apparent on my account page, easy to switch on but seemingly impossible to turn off.

Re: Contract end but cannot upgrade

Will payment be reported to CRA?

Upgrade

Hello, I am interested in an early upgrade. I am currently using a Google 7 pro,I own this particular phone, the phone under contract is a Galaxy flip 4.when I go through the upgrade process is is saying I need to swap by Google pixel 7 pro, which I ...

Price increase in April

I’m worried about the price hike due in April. Is it going to be 14%???

My contract has been finish

My contract ends April 24th. I don't want to upgrade. All I want is a SIM card and a cheap 12-month internet contract. What should I do? Because that month I won't be in UK.