Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

upgrade

Why does EE not allow you to upgrade to sim only as an upgrade option. it says you can but when you click it , it only offers devices. Im out of contract yet EE will still take the full payment as the device is still included.

Resolved! from monthly sim only to full phone contract

Hi - I have a 24mth sim only contract i took out for my grandaughter. Its about 18mths into the contract. Can i upgrade to a full phone / sim contract without incurring early settlement fees ?regards / Ian

Cant get on the app why? Also my data running extremely slow.

Can u help me as I cannot log into the ee app. So I cannot see my usage or my bill. Also my data is running extremely slow and is driving me mad. My phone isn't charging properly either. Not sure what to do... pls can u help with my 2 issues i have r...