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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13974 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24647 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49185 Views
  • 55 replies
  • 13 Helpful

Upgrade

I wanted to upgrade my existing device, but if I choose the upgrade link, it gives me a 404 error.(https://myaccount.ee.co.uk/app/upgrade-hub from this link, when clicking the 'upgrade now' button')

Resolved! Pay bill

Hello,I’m really struggling with money this month. Is it possible to carry the bill to next month ? Thank you 

Upgrade

Hey there I am due an upgrade but it says I’m not the account holder I don’t understand that 

Pay credit into my account

Hi,I want EE to return the credit I have available in my EE account into my bank account and not to be used as credit to pay my broadband bill. What can I do to request this?Thanks.

Resolved! Re: payment history

When I try to access https://myaccount.ee.co.uk/bills-payments/mobile/payment-history it redirects me to https://myaccount.ee.co.uk/app/dashboard-paym and I cannot access my payment history or download my previous bills. Please try it out yourself an...

disgusted with EE dishonesty and poor service

I would like to warn everyone that under no circumstances should they use the EE shop at Bluewater shopping centre. The staff there are dishonest, lazy, and condescending. My phone is still under warranty and has developed a known fault but the staff...

ANNASTONE by • Investigator
  • 815 Views
  • 10 replies
  • 8 Helpful
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