Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! High bill

Hi, I would like to know why my bill is so high?

Resolved! Higher payment

Hi.Can you help me with my bill,please,why this month is more higher then usually? Kind regards

Account status

Resolved! My contract ends this month

Misleading and tricky costumers

Hi I was staying 8 years ee. And I am regular costumer. I buy every mont 90 pound. Last month my bill is going up I was made shopping I contact ee. I woman she deal me then we agree my higher bill was 45. Then she tall me my monthly bill will b...

Resolved! Bill

I want to change my billing date

EE have closed my account

EE have closed my account (they were supposed to just switch my SIM contract), I can't phone them because I have no connection.

Sim only

Paying my outstanding balance

Hi, I’m trying to pay my invoice but it’s keep telling me to refresh the page or to contact you.could you advise me what to do please.

Resolved! Daughter to take on her phone

I currently have x2 phones on my account, one is for my daughter but she is of an age now (and employed) whereby she can have her own account - how do we separate the account and she can retain her number? Her Sim contract expires in August 2023 . c...