Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16383 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26373 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54814 Views
  • 69 replies
  • 14 Helpful

upgrade

Why does EE not allow you to upgrade to sim only as an upgrade option. it says you can but when you click it , it only offers devices. Im out of contract yet EE will still take the full payment as the device is still included. 

chr1zzle by Visitor
  • 308 Views
  • 1 replies
  • 0 Helpful

Resolved! from monthly sim only to full phone contract

Hi - I have a 24mth sim only contract i took out for my grandaughter. Its about 18mths into the contract. Can i upgrade to a full phone / sim contract without incurring early settlement fees ?regards / Ian 

inich by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Closing account

hello guys, i have a two year contract but i'm moving from my girlfriend so i need to close the contract. How can I do?

Resolved! Higher payment

Hi.Can you help me with my bill,please,why this month is more higher then usually? Kind regards