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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60606 Views
  • 69 replies
  • 14 Helpful

Cancel Sim Only

I have requested for my Sim Only Plan to be cancelled and for the line to be disconnected on a specific day many times and EE told me this was happening but clearly not as the line is still connected on the disconnection day and the plan is still sho...

JuliaBa by • Visitor
  • 12859 Views
  • 3 replies
  • 2 Helpful

Cancelled order but still received my items.

I ordered 2 items a from EE and cancelled them the next day on phone as I didn’t have a form of ID. Ee woman stated that the contract is cancelled, I then get a text from DPD an hour after stating ‘we are expecting you’re parcel from ee’i then called...

Sywmz by • Investigator
  • 1698 Views
  • 3 replies
  • 2 Helpful

Resolved! Set up plan with collections but lost service

Hello, I set up a payment arrangement with collections a couple days ago in order to start getting my debts paid off, I paid £10 towards this but agreed to pay £61 a month for half debt and half phone contract after the lowered my data so I could pay...

Resolved! Info

If I make a payment for future bills an credits my account will it be taken for my next bill 

Phil2108 by • Visitor
  • 378 Views
  • 1 replies
  • 2 Helpful
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