How do you access older invoices?

Cazaly · ‎15-12-2023

Says up to 12 months but only to June on dropdown

Chris_B · ‎15-12-2023

@Cazaly When did you join EE.

Cazaly · ‎15-12-2023

Not sure exactly? Certainly over 5 years ago.

Leanne_T · ‎15-12-2023

Thanks for coming to the community @Cazaly

Do you only have bills from June in your EE app and when logging into your EE account through a web browser?

Leanne.

Cazaly · ‎15-12-2023

Yes, that’s all that’s showing on the dropdown

Sent from Gmail Mobile

Leanne_T · ‎15-12-2023

Thanks @Cazaly

Have you changed contracts/accounts or disconnected at any time before June?

Leanne 🙂

Cazaly · ‎15-12-2023

Oh wait. I purchased an iPhone 14 and went from Sim only to contract. I
think you’ve nailed it. Never thought…

Thanks 😄👍🏻

Sent from Gmail Mobile

Leanne_T · ‎15-12-2023

The bills should still show if you stayed on the same EE account @Cazaly

If you call us on 150, the team can look into this for you 🙂

Leanne.

XRaySpeX · ‎15-12-2023

Unless OP means by "Sim only" a PAYG SIM. Then there will be no bills before the change to contract.

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