How do you access older invoices?

Cazaly · ‎15-12-2023

Says up to 12 months but only to June on dropdown

Chris_B · ‎15-12-2023

@Cazaly When did you join EE.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Cazaly · ‎15-12-2023

Not sure exactly? Certainly over 5 years ago.

Leanne_T · ‎15-12-2023

Thanks for coming to the community @Cazaly

Do you only have bills from June in your EE app and when logging into your EE account through a web browser?

Leanne.

Cazaly · ‎15-12-2023

Yes, that’s all that’s showing on the dropdown

Sent from Gmail Mobile

Leanne_T · ‎15-12-2023

Thanks @Cazaly

Have you changed contracts/accounts or disconnected at any time before June?

Leanne 🙂

Cazaly · ‎15-12-2023

Oh wait. I purchased an iPhone 14 and went from Sim only to contract. I
think you’ve nailed it. Never thought…

Thanks 😄👍🏻

Sent from Gmail Mobile

Leanne_T · ‎15-12-2023

The bills should still show if you stayed on the same EE account @Cazaly

If you call us on 150, the team can look into this for you 🙂

Leanne.

XRaySpeX · ‎15-12-2023

Unless OP means by "Sim only" a PAYG SIM. Then there will be no bills before the change to contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP