15-12-2023 07:53 AM
close the contract
Solved! See the answer below or view the solution in context.
15-12-2023 04:56 PM
If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.
15-12-2023 08:09 AM - edited 15-12-2023 08:10 AM
Hi @Aro2
If you're looking to close your contract and cancel your number, you'll need to speak to our Mobile Care team. They'll be able to help you. 🙂
Chris
15-12-2023 04:56 PM
If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.