Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill Payment

Hi I’m have an issue paying a bill which is due today.

Resolved! My EE bills

Where can I find my recent EE bills?

Billing

good morning I upgraded yesterday so getting my phone on Tuesday. I received my online bill today and it’s £49.26 with an add on of £10.99. The deal was £50 with no upfront cost and then I said about dealing in my iPhone 11 which brought it down to £...

Been cut off

I was cut off even tho I've called them today and explained my situation and now I can't call or text anyone and I'm work in a job were I need my phone 24/7 wjat do I do ?

Upgrade to sim only

My contract ended a year ago but I had a lot going on so I always pushed an upgrade low down on my to do list.I tried to up-grade yesterday to a sim only plan but today I've received a text saying headset unavailable so order has been cancelled? Has ...

Resolved! I want to end my contract

I’m trying to end my contract as I don’t need it anymore

Resolved! Tablet

Hi EE CommunityI have a plan on a tablet with 2GB of data combined with my phone with 3GB of data on a 24 month contract and it runs out soon. I want to remove the plan with the tablet and have the tablet without paying any cost per month so i just u...

Contract

Hi, I’ve paid an early contract fee to go sim free and I haven’t herd anything back,when will this take place as I’m due to be billed in may. regards karl.

Resolved! Regarding insuurance

Hey ..I need to insure my device could you please help me out

Resolved! Phone Bills

I paid my phone bill and EE said after 2 hours ur account will be activated but 2 hours later my account is still locked and I tried to shut down and open my phone it doesn’t work.